topic Re: Microphone problem in Z Series

Microphone problem

LorisMDY — Fri, 26 Aug 2016 05:25:05 GMT

Hi every one, i have a very big problem with my phone. The microphone isn't working when i call someone but it work when i record a video, very strange. I also found out that The people that i called can hear me when i connect a headset ( which didn't got a microphone) to my phone.
Do someone have the same problem ? I really need help.

Re: Microphone problem

YoGem — Fri, 26 Aug 2016 05:38:22 GMT

I tend to believe it's mostly a software issue, can you go to Settings > About Phone > Diagnostics > Tests > Microphone and see if it works?

Re: Microphone problem

Jake-SonyXperia — Fri, 26 Aug 2016 05:51:34 GMT

Hi LorisMDY,

I agree with @YoGem on this one, it sounds like software causing the problem, and likely third party.

If the Diagnostics test shows a pass, then best you boot the device in safemode to see if the issue continues, this will let us know if the problem is third party orientated.

Safemode instructions

Re: Microphone problem

Bertrand1 — Mon, 29 Aug 2016 20:52:59 GMT

Hi dame issue: pic for a phone call is not working at all. Vidéo recording working fine. Diag t'est fails completely....
Next step ??

Re: Microphone problem

Jake-SonyXperia — Tue, 30 Aug 2016 01:19:31 GMT

Did you boot the device in to Safemode as instructed above?

Re: Microphone problem

nathi — Tue, 30 Aug 2016 09:38:41 GMT

On mine, I thought the test had failed but actually the volume was just very low. So the mic works but the volume is just too low to be heard, unless I scream with my mouth right next to the mic.

Re: Microphone problem

Jake-SonyXperia — Wed, 31 Aug 2016 00:09:18 GMT

Hi nathi,

Have you checked to make sure nothing is blocking the Mic area, maybe a case on the phone?

Re: Microphone problem

nathi — Wed, 31 Aug 2016 15:05:58 GMT

No case on my phone and nothing blocking the mic.

How can i fix the mic

Nicky73 — Sat, 13 May 2017 19:23:04 GMT

How can i fix the mic

Re: How can i fix the mic

Uliwooly — Sun, 14 May 2017 01:00:15 GMT

@Nicky73

Settings > about phone > diagnostics > test > test mic

Re: Microphone problem

Timisoreanu — Sat, 20 May 2017 18:32:13 GMT

Hi everyone,I have the same problem at my xperia z5.ive tested the mic and one of the microphones is very low on hearing...can everyone help me?thanks