topic Re: KDL32WD756 in General chat

KDL32WD756

Mark_Bright — Mon, 01 Jul 2019 08:52:09 GMT

My usb HDD is not recognised by the TV. I have reformatted to fat32 but it states that it's not recognised and will not move further forward on the menu system to register. Any help would be appreciated.

Re: KDL32WD756

Pascale_F — Tue, 02 Jul 2019 18:30:30 GMT

Hi Mark,

Welcome to the community.

I'll see if I can track down an answer. Maybe someone else in the community has an idea in the meantime.

Thanks,

Pascale

Re: KDL32WD756

Win_88 — Wed, 03 Jul 2019 15:31:55 GMT

Hi Mark,

Have you tried both USB ports on your TV? Or maybe a different USB drive?

I found this article on the Sony website with information about the compatible USB HDDs: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs/kdl-32wd756/articles/00197093

It may also help to update your TV: https://www.sony.co.uk/electronics/support/lcd-tvs-wd75x_w75xd-series/kdl-32wd756/downloads/00016216

And if it's up to date and you're suspecting that the issue is with the TV itself (rather than the hard disk), you can try resetting it to factory settings: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs/kdl-32wd756/articles/00170598

Win_88