topic Re: Music Centre for PC not loading/crashing in General chat

Music Centre for PC not loading/crashing

70fourears — Tue, 02 Jul 2019 13:12:10 GMT

I own a Sony Walkman NW-A45 and have installed Sony's Music Centre for PC on two PC's - one running Windows 10 and the other running Windows 7.

On Windows 10, the programme opens with a message reading 'contents not found'. I've used the 'menu - import folder' option in an attempt to load music files and nothing happens. I'm therefore unable to load music into my Walkman using the programme. I've found that I can copy and paste files onto the Walkman via Windows, but the files are loaded without the properties needed to use the SenseMe function on the device correctly. I've uninstalled/re-installed the programme both with and without PC restarts and the problem remains - 'contents not found'.

On Windows 7, the programme opens and I'm able to use it to acquire the properties needed to use SenseMe before the programme itself regularly crashes after 4- 5 minutes. I then receive a Windows error message reminding me that the programme has stopped working correctly.

I've been in touch with Sony customer services and the 'solution' is to 'try installing Music Centre for PC on another Windows 10 PC'. This isn't really very realistic - I mean how many PC's do you think I can afford?

With an older Sony NWZ-A15 Walkman, the SenseMe analysis is carried out on the device itself which negates the need for acquiring properties on either Media Go or Music Centre for PC. With the newer NW-A45 this is not possible - the player requires properties to be added via the programme before the SenseMe function will work correctly.

Does anyone have any advice on how I'm able to get Music Centre for PC working correctly using on either of my two PC's?

Re: Music Centre for PC not loading/crashing

Sean_Mc — Wed, 03 Jul 2019 09:47:27 GMT

Hi there,

I'm looking into this and will update the thread if I find a solution. In the meantime, perhaps another member of the community may be able to offer some help.

Best wishes,

Sean Mc

Re: Music Centre for PC not loading/crashing

Vanilla_ — Fri, 05 Jul 2019 17:09:58 GMT

Hi 70fourears,

I think it could be with the firmware version of the Walkman. Have you checked if it's running the latest version? You can check the latest version here: https://www.sony.co.uk/electronics/support/digital-music-players-nw-nwz-a-series/nw-a45

I'd also suggest that you reset the Walkman by pressing the power button for 8 seconds and test if this makes any difference.

Regards,

Vanilla_

Re: Music Centre for PC not loading/crashing

70fourears — Fri, 05 Jul 2019 17:25:23 GMT

Thanks for your reply - I've checked and my firmware is shown as 1.10. The link you sent indicates that this is the most up to date available. Unfortunately, the problem I'm having with the programme not loading and/or crashing takes place whether the player is connected or not.

I've contacted customer support and their view is that it's the fault of my PC's (yes, both of them) rather than their software. A very bland reply which suggests that 'we're right, you're wrong and that's it'.

I suppose I'll just have to forget about using the SenseMe function on the player until someone at Sony finally acknowledges the problem here.

Re: Music Centre for PC not loading/crashing

70fourears — Fri, 05 Jul 2019 17:27:07 GMT

Thanks, I'm still having the same problem with Music Centre for PC. Sony customer support have been about as useful as an inflatable dartboard.

Re: Music Centre for PC not loading/crashing

Vanilla_ — Tue, 09 Jul 2019 08:57:32 GMT

Hi again,

I've been looking into this here, but I can't see that this is a common problem with other users, which indicates that the problem could be with the operating system you're using. Are you using the same system requirements listed here: https://musiccenter.sony.net/en/downloads/?

Vanilla_

Re: Music Centre for PC not loading/crashing

70fourears — Tue, 09 Jul 2019 12:18:43 GMT

Thanks for your reply.

I've checked the link and found that for Windows 7, I need SP1 or later. My PC is shown as Windows 7 Home SP1 2009 and Music Centre for PC opens, displays music I've previously imported but when connecting the Walkman and using the 'apply properties' option, the programme runs but crashes after 4 - 5 minutes of doing so.

For Windows 10, I need Home / Pro (April 2018 Update (version 1803) or later). My laptop is shown as Windows 10 Home 2019. On the laptop, Music Centre for PC opens, displays a message reading 'loading' before then displaying a message reading 'contents not found'. This happens whether the Walkman is connected or not. I've tried using 'menu - file - import folder' which should then display my music folders stored in 'Windows - My Music' but nothing happens. That is, Music Centre for PC remains inert, with no spinning blue Windows circle showing any activity taking place.

As far as I can see, my operating systems are both compliant with what is shown as required on the link. It may or may not be connected to the firewall on my PC security, although I had no alerts from the security programme on either PC when installing Music Centre for PC. I'll try adjusting it to see what happens.

Re: Music Centre for PC not loading/crashing

Blueboi898 — Fri, 18 Oct 2019 23:35:54 GMT

I'm having the same problem, Music Center was working fine until I upgraded to Windows 10.

Re: Music Centre for PC not loading/crashing

70fourears — Sat, 19 Oct 2019 11:25:37 GMT

I've given up on it - both on Windows 10 and Windows 7.

I opened it up recently on my Windows 7 PC and it ended up not only crashing again, but caused the PC a number of problems (overheating, a loud humming noise, other programmes slowing down) which led to me having to restart the PC itself to free it from Music Centre's negative effects.

Which unfortunately means I'm unable to use the 'SenseMe' function on my NW-A45 correctly but I'm sure I'll be able to live with this. Sad to say, but it seems to me that Sony aren't interested in improving Music Centre to compete with other, more user-friendly media players.

Re: Music Centre for PC not loading/crashing

drmikehumble73 — Sat, 26 Oct 2019 07:00:38 GMT

Having same issue on Samsung Notebook 7, latest windows version. The Music Center app will open, and it starts importing music but doesn't really because within a minute I get "app stopped working. Do you want to close app or wait"

I used it about a year ago and liked it but I guess I'll have to move on to MusicBee now....

Re: Music Centre for PC not loading/crashing

UVGraham — Sat, 09 May 2020 02:22:23 GMT

My Sony Music Center won't open at all. I have dowloaded and installed it correctly, and repeated the process several times, but each time it does nothing. I tick to ask it to open after installation, and it doesn't do it. I click the icon to try to open it, but again; nothing happens. I am using a new Windows 10 PC, and it is fully updated. All other programs work fine. I have absolutely no idea as to what is causing this problem. I get no error messages, nor does it "fail" as such, to say it won't or can't install, due to a certain issue. It simply does nothing at all.

Re: Music Centre for PC not loading/crashing

UVGraham — Sat, 09 May 2020 13:29:02 GMT

I've found a workaround, albeit not a long term solution. Download an earlier version of the program, and use that. You would have to get it from a third party website, as Sony only has the latest version available to download. I have downloaded an earlier version (2.1.0), which is working fine. Hopefully Sony will come up with a long term solution, but this works in the meantime.

Re: Music Centre for PC not loading/crashing

wmpeck — Tue, 16 Jun 2020 07:37:45 GMT

I am having the same issue. After installing Music Center the icon is on my desktop. When I try to open I get the spinning wheel for about one second, then nothing. It never opens. I deleted the app, updated Windows 10, downloaded the app again with same results. Interestingly, the Music Center for PC Data Restoration tool opens just fine, but Music Center will not open. I called support and they suggested I try it on another computer. I have one computer with Windows 10 Home and the other Windows 10 Pro. I get the same result on both.

Re: Music Centre for PC not loading/crashing

wmpeck — Tue, 16 Jun 2020 07:54:20 GMT

I installed the older Music Center 2.1.0 from this link: http://down.cdhaha.net/?p=624. It installed just fine and opened just fine. Music Center then asked me if I wanted to upgrade and I selected to upgrade. It installed 2.2.1 and then it was broken again. It will not open on Windows 10 Pro. I uninstalled and loaded the old version 2.1.0 and it is working fine again. I would ask Sony Support to get this fixed. It is frustrating to spend so much money on a Hi-Res musics player only to find out that the accompanying software is broken. It is further frustrating that customers are having to do the debugging and finding work-arounds.

Re: Music Centre for PC not loading/crashing

GusBeare — Wed, 05 Aug 2020 19:04:54 GMT

I have an NW-a20 series Walkman. Just found out Media Go is dead. Installed Music centre for PC and it won't even load. No error, nothing. Just bombs out.

Really poor and looks like this is not well supported software.

Re: Music Centre for PC not loading/crashing

UVGraham — Wed, 05 Aug 2020 19:15:25 GMT

You need to search for the previous version. That's what I had to do to get it working.

Re: Music Centre for PC not loading/crashing

slarty62 — Sun, 18 Oct 2020 11:43:17 GMT

I am also having the same issue with Music Centre version 2.3.0 on a PC running Windows10 Pro. It installs but just won't run. I have tried uninstalling, clearing the registry and app data of all references to the software and reinstalling but still get the same result no go. Previous version 2.1.0 can be installed and works fine (but cant use it with the new NW A105 😞 ). I have tried installing the software on an identical Windows10 Pro machine and it did install and work OK - so there must be something hidden that the new software doesn't like or just cant deal with.

Re: Music Centre for PC not loading/crashing

slarty62 — Mon, 19 Oct 2020 09:24:22 GMT

In case this helps fault finding.... here is what the music center log is telling me each time I try to run it.. .

[2020/10/18 14:09:57.654] [INFO ] <browser > | app::start C:\Program Files (x86)\Sony\Music Center\MusicCenter.exe
[2020/10/18 14:09:57.810] [INFO ] <browser > | Preferred Languages en-GB,en,en-US
[2020/10/18 14:09:57.810] [INFO ] <browser > | app.commandLine.appendSwitch lang en-US
[2020/10/18 14:09:57.920] [INFO ] <browser > | app::ready
[2020/10/18 14:10:02.172] [FATAL] <browser > | webContents::crashed {
event: {
preventDefault: [Function: preventDefault],
sender: WebContents {
webContents: [Circular],
history: [Array],
currentIndex: 0,
pendingIndex: -1,
inPageIndex: -1,
_events: [Object: null prototype],
_eventsCount: 19,
_maxListeners: 0,
browserWindowOptions: [Object]
}
},
killed: true
}

Re: Music Centre for PC not loading/crashing

Win_88 — Thu, 22 Oct 2020 18:31:26 GMT

If the question here is whether this is an issue caused by Music Centre suggesting it's buggy, doesn't the fact that the same version works on another machine prove that it's not?

I wouldn't know what to expect of Sony after confirming that.

Win_88

Re: Music Centre for PC not loading/crashing

metaphysio — Fri, 23 Oct 2020 17:30:24 GMT

I installed Music Center today, version 2.3.0, on a Windows 10 machine.

I can open it, import folders, but if I try to transfer files to my device or analyze audio files, it will begin the task (maybe one song will transfer), then the programme just closes itself with no message, no warning, no nothing.

I guess I'll give the older version recommended above a try.