topic Re: Cashback Scam in General chat

Cashback Scam

glasseyes — Tue, 15 Oct 2019 22:39:34 GMT

After e mailing the Jessops receipt with the VAT number Model number and price I keep e mails from Sony asking for VAT invoice model etc? so I re send all I have from the store and again get an email back asking the same. Now I have run out of time according to them!!! In between me starting the process I went to USA for two weeks so could not accomodate their demands, when I got back I resent my only proof of purchase highlighting the VAT MODEL etc so have threatened them with further legal action if they dont give me cashback as advertised on my Alpha 7mkiii. Worse than that I have been a SONY service agent in the UK for over 20 years and if I provided service like this I would have been kicked off the network. Very poor customer service.

Re: Cashback Scam

jumpsuit — Wed, 16 Oct 2019 14:17:34 GMT

Hi @glasseyes

I can understand your frustration.

Other members have experienced glitches before but we usually manage to get them sorted out.

I have escalated this for you and someone will be in contact with you in the next few days.

Are your contact details correct in your profile?

Cheers

Re: Cashback Scam

jumpsuit — Tue, 22 Oct 2019 13:14:53 GMT

Hi again @glasseyes

Support have attempted to contact you but your details arent visible.

They have asked me to get you to contact them to check whats happening with your claim.

Contact details here

Thanks

Re: Cashback Scam

glasseyes — Fri, 25 Oct 2019 07:17:35 GMT

Hi thanks for your support I have re sent the shop invoice again and at the moment they are processing it? So still waiting.

Re: Cashback Scam

jumpsuit — Fri, 25 Oct 2019 12:41:25 GMT

Hi @glasseyes

You're welcome

Thanks for the update, keep us posted.

Re: Cashback Scam

glasseyes — Tue, 05 Nov 2019 23:26:13 GMT

it's now over a month and still no cash back what a con! Very disappointed in Sony who I have been part of their Tv Audio service network for over twenty years providing repairs in and out of warranty. We are targeted to complete jobs in a time scale and marked down if we did not reach targets! I expected more and better treatment than this.

Re: Cashback Scam

glasseyes — Tue, 05 Nov 2019 23:27:52 GMT

They have not tried very hard I have replied to all their requests and sent three times now the proof of purchase.

Re: Cashback Scam

MRVIDEOSCOPER — Fri, 08 Nov 2019 15:06:48 GMT

Recently purchased latest sony 200-600mm lens.It came with an extra 1 years warranty.I have been trying for the last few weeks to activate the extra warranty but find it impossible to do so.I have phoned Sony customer support 4 times in EGYPT?Yes their customer support is in EGYPT. On each occasion i have had to send them photos of the actual lens with the serial number showing plus the warranty card which was NOT in the box only a leaflet offering the extra 1 year warranty.Also photo of the box and shop receipt which i have also sent.They also had the audacity to ask me to get the Sony store to phone EGYPT TO CONFIRM MY PURCHASE.SONY YOUR CUSTOMER SERVICE IS A COMPLETE DISGRACE.After sending £5000 on a sony a7rmk4 body and sony 200-600mm lens i think you should be ashamed of your treatment to me.Your products are excellent but your aftersales are non existant.

Re: Cashback Scam

jumpsuit — Fri, 08 Nov 2019 15:56:14 GMT

Hi @glasseyes

Has anyone said yet that your claim has been accepted?

Please let me know.

Thanks

Re: Cashback Scam

glasseyes — Fri, 08 Nov 2019 18:48:44 GMT

Keep at them I had the same problem with a. A7 body. Now waiting for cash back.
Max

Sent from Samsung Mobile

Re: Cashback Scam

bungiboy — Sun, 10 Nov 2019 19:26:00 GMT

I gave up.I was so happy with my purchase I didn't mind not getting my £30 qid back, but that is not the point. A company like Sony should not have to do this. They would be better off to not have this offer & just take a few quid off the cost.

Re: Cashback Scam

The_Black_Rose — Fri, 15 Nov 2019 18:01:57 GMT

Hi MRVIDEOSCOPER,

I will try passing this to my contact at Sony to check this.

Cheers,
The_Black_Rose

Re: Cashback Scam

glasseyes — Fri, 15 Nov 2019 21:07:32 GMT

Cheers I have been told Sony have accepted my claim but still am waiting!!!

Sent from Samsung Mobile

Re: Cashback Scam

The_Black_Rose — Mon, 18 Nov 2019 17:45:50 GMT

Hi Glasseyes,

The payment usually gets transferred after 28 days from the date Sony validates your claim.

If it's been more than 28 days, check your bank account for a payment from Link Network or World Pay as the payment doesn't reflect under the name of Sony.

Cheers,
The_Black_Rose

Re: Cashback Scam

TJBurton — Tue, 03 Dec 2019 10:36:29 GMT

Jumped through all the hoop, apparently we've been paid, nothing in the account though.

Re: Cashback Scam

glasseyes — Tue, 24 Dec 2019 08:28:21 GMT

Hi it is now 24th December the clasim was approved on the 17 November
and I have no record of you paying my cashback1 When did you pay and
into which account?

If I dont get a suitable reply I shall be seeking legal action against
Sony for fraud. You advertise cashback on products and then put every
obsticle in the way to prevent it being paid.

This is a disgrace from a company such as large as Sony.

I look forward to your speedy response.

Regards

Max Baker

--