topic Re: Imaging Edge Mobile Network Error Occured in General chat

Imaging Edge Mobile Network Error Occured

JensDK1974 — Sun, 22 Dec 2019 23:22:27 GMT

Hi there,

After the latest upgrade Imaging Edge Mobile is not working on my IPhone or IPad. When I try to confirm license agreement I get Network Error Occured. I tried uninstall and reinstall apps. I switched from WiFi to 4G but no matter what, I get similar messages.

Based on the latest reviews in the AppStore I can see more people have the same problem.

Does anyone know a workaround?

Merry Christmas from Denmark.

Jens

Re: Imaging Edge Mobile Network Error Occured

Pascale_F — Tue, 24 Dec 2019 18:50:38 GMT

Hi Jens,

You could always try contacting Sony Support about this.

Thanks,

Pascale

Re: Imaging Edge Mobile Network Error Occured

JensDK1974 — Wed, 25 Dec 2019 12:07:18 GMT

Hi Pascale,

Thank you for the reply.

I have used your link and have sent the description to Sony. I can see more threads about the issue now. Hopefully we see a solution soon, so we can use the app to transfer our holiday pictures.

Merry Xmas.

Jens

Re: Imaging Edge Mobile Network Error Occured

ttss11. — Fri, 27 Dec 2019 16:18:29 GMT

Hi Jens, I have the same problem with you. Did you find a solution? Thank you

Re: Imaging Edge Mobile Network Error Occured

JensDK1974 — Fri, 27 Dec 2019 18:08:25 GMT

Hi ttss11

Sony Customer Support forwarded the issue to the responsible departement. I am still waiting for a solution.

Lots of holiday pictures to be transfered.

best regards

Jens

Re: Imaging Edge Mobile Network Error Occured

Liorhanani6 — Fri, 27 Dec 2019 20:32:21 GMT

Same problem.

Re: Imaging Edge Mobile Network Error Occured

FCN1960 — Mon, 30 Dec 2019 10:10:39 GMT

I have the same problem

Re: Imaging Edge Mobile Network Error Occured

JensDK1974 — Mon, 30 Dec 2019 15:39:02 GMT

Hi all,

Looks like the issue was fixed as og this morning.

Now the iPhone connects and I have transfered the holiday pictures. Thank you, Sony.

best regards

Jens