topic Re: upload for images problem in General chat

upload for images problem

GERALDINE.FRANCIS — Fri, 31 Jan 2020 14:51:28 GMT

I have just joined Sony Community and tried to upload images only to find that when doing so I receive a message confirming that I have exceeded my 24 hour quota? The only image I have posted is my Avatar. Does anyone have a help link for the site admin please? Thanks Geraldine

Re: upload for images problem

Anonymous — Fri, 31 Jan 2020 15:08:57 GMT

Hi Geraldine,

Welcome to the Community. I have asked the admin to look into this for you.

Kind regards,

Arthur

Re: upload for images problem

Anonymous — Fri, 31 Jan 2020 16:38:03 GMT

Hi Geraldine,

We've been advised that there is a limitation of 5 images per day. The system counts all upload attempts no matter where the image has been uploaded. If the upload is cancelled it also counts as 1 upload.

Please wait 24 hours before trying to upload again over the weekend and let us know if the problem persists.

Thank you,

Arthur