topic Re: SONY ISO-9001 certified ? in General chat

SONY ISO-9001 certified ?

Rob_67 — Sat, 14 Mar 2020 10:55:58 GMT

Hello,

I saw on your website the page https://www.sony.net/SonyInfo/csr_report/quality/management.html which seems to indicate that Sony would be ISO-9001 certified. That would indeed indicate engagement for continuous improvement, product quality and quality management system...

May I ask if this certification is still relevant and recently validated with a known auditor ?

Thank you all for your answers,

Re: SONY ISO-9001 certified ?

EdwinaU — Sun, 15 Mar 2020 13:07:03 GMT

Hi Rob_67,

Give us some time to check this and we'll get back to you as soon as we have some information.

Best wishes,

Re: SONY ISO-9001 certified ?

Rob_67 — Mon, 16 Mar 2020 10:04:18 GMT

Hi,

Sure, no problem, thank you for your answer.

Re: SONY ISO-9001 certified ?

The_Black_Rose — Thu, 19 Mar 2020 12:35:28 GMT

Hi Rob_67,

Based on the link you shared, which seems genuine. Sony has already obtained the ISO 9001. I believe this is already valid.

Cheers,
The_Black_Rose

Re: SONY ISO-9001 certified ?

Rob_67 — Fri, 20 Mar 2020 08:14:04 GMT

Hi @The_Black_Rose ,

Well, thank you for your answer, but actually as such it is not valid (...otherwise anybody could just claim ISO9001 compliancy on his own website, of course)

In order to be valid, a valid certificate has to be issued by a certification body, i.e. an external company, which has in turn to be accredited by a national or international accreditation body like IAF (https://www.iaf.nu).

The certificate must indicate at least (1) the scope; (2) the certification body; (3) the original registration date, the last renewal date (date of the last audit) and the expiry date.

See for instance

https://www.digitalprojection.com/fr/iso-9001/digital-projeciton-iso9001-certificate/

https://www.jss.jaxa.jp/en/iso9001_certificate/

https://www.wabtec.com/fr/documents/5426/iso-9001-certification

https://schusterusa.com/products/schuster-quality-policy-2/iso90012008-certificate/

or just search Google image for "ISO 9001 certificate" to get this information for each and every company.

However, I did not directly find this information for Sony...which is my question. These are the information that are important to have an indication of quality within a company.

Regards,

Re: SONY ISO-9001 certified ?

Rob_67 — Wed, 25 Mar 2020 06:26:03 GMT

@EdwinaUwrote:
Hi Rob_67,
Give us some time to check this and we'll get back to you as soon as we have some information
Best wishes,
Ed

Hi @EdwinaU (or anybody else),

May I ask if you found the information in the meantime ?

Thanks !

Regards,

Re: SONY ISO-9001 certified ?

The_Black_Rose — Fri, 27 Mar 2020 15:31:56 GMT

HI Rob_67,

To be perfectly honest with you, I don't think a company as big as Sony would claim something they don't have on their official website. If it's on their website then it's definitely true, they wouldn't really risk their name to add an ISO certification they didn't obtain.

Cheers,
The_Black_Rose

Re: SONY ISO-9001 certified ?

Rob_67 — Sat, 28 Mar 2020 06:44:25 GMT

@The_Black_Rose wrote:
HI Rob_67,
To be perfectly honest with you, I don't think a company as big as Sony would claim something they don't have on their official website. If it's on their website then it's definitely true, they wouldn't really risk their name to add an ISO certification they didn't obtain.
Cheers,
The_Black_Rose

Hi @The_Black_Rose,

I fully agree with you, that was also my initial assumption, but if it is so obvious why isn't that information simply shared... ?

Thanks,

Re: SONY ISO-9001 certified ?

The_Black_Rose — Wed, 01 Apr 2020 15:49:48 GMT

Hi Rob_67,

I'm not so sure why not all of the info is shared. I'll try passing this to one of my contacts at Sony and see what they'll say.

Cheers,
The_Black_Rose

Re: SONY ISO-9001 certified ?

Rob_67 — Sat, 04 Apr 2020 10:52:35 GMT

@The_Black_Rose, thanks !

Re: SONY ISO-9001 certified ?

Rob_67 — Fri, 01 May 2020 09:54:06 GMT

@The_Black_Rose wrote:
Hi Rob_67,
I'm not so sure why not all of the info is shared. I'll try passing this to one of my contacts at Sony and see what they'll say. Cheers,
The_Black_Rose

Hi @EdwinaU , @The_Black_Rose,

Still now news about this ...? Thanks,

Re: SONY ISO-9001 certified ?

Rob_67 — Sat, 20 Jun 2020 05:27:07 GMT

I really, really don't understand that there is not yet an obvious answer to this simple question...?!?

Re: SONY ISO-9001 certified ?

Rob_67 — Mon, 13 Jul 2020 05:21:05 GMT

Re: SONY ISO-9001 certified ?

Rob_67 — Sat, 10 Oct 2020 10:25:50 GMT

After some many time waiting for an answer to a so simple question, I'm afraid I have no other choice than to conclude that there is no suitable Quality Management and quality approach at SONY.

I read it on another forum and couldn't believe it, so I asked the question here.

Unfortunately with no answer. The support services also simply deny the question and refuse to further comment (which is, again, incompatible with a suitable ISO 9001 framework).

I am a professional working in the Services area, we are ISO 9001 compliant and we are proud of it, each of our customer interaction is governed with quality in mind. Such a behaviour would never be tolerated at our side.

I have been a SONY customer for more than 30 years, but now I will change my mind.

Other customers, be warned.

Re: SONY ISO-9001 certified ?

Win_88 — Wed, 14 Oct 2020 16:03:34 GMT

Hi Rob_67

I'm just curious if there's a particular reason for your question? Are you basing your use of Sony products on whether they can product an ISO certificate? Are you looking for this info for a different reason?

Win_88

Re: SONY ISO-9001 certified ?

Rob_67 — Tue, 20 Oct 2020 16:40:17 GMT

Hello Win_88,

Thank you for taking the time to answer this post.

To answer your question, it is not "just about a certificate", it is about a philosophy and a way to manage the customers. Basically ISO 9001 is about
- Taking continuous care of the customer
- Continuous improvement of the quality, especially in case of recurring problems
Each and every employee of an ISO 9001 certified company is supposed to be aware of the basic requirements of the Quality Management System and apply those basic principles everytime for the benefit of the customer and for the benefit of the company itself (win-win situation).
I have read on other SONY forums so many comments about unsatisfied users and complaining about recurring problems knowingly ignored, or ISO 9001 being ignored, and I thought that it would be so easy to get an answer here.
Unfortunately I am very disappointed to notice that there seem to be a general strategy at SONY to ignore those basic principles and refuse to communicate instead of openly looking for improvement. That's a pity IMHO.
Potential buyers should rather beware about the commercial strategy of a company before giving their trust (and money) to a product maker.
That would be my advice. I hope it can help others make their choice.

Re: SONY ISO-9001 certified ?

Win_88 — Fri, 23 Oct 2020 12:39:59 GMT

Hi Rob_67

I get where you're coming from now, however, I don't think asking on the community is all you can do. Maybe get in touch with Sony support and ask them directly to provide the information you need and provide feedback about not being able to acquire this info on the website as you should be able to.

Win_88

Re: SONY ISO-9001 certified ?

Rob_67 — Sat, 24 Oct 2020 10:01:23 GMT

Hi @Win_88 ,

Your advice is correct and wise, thanks for mentioning it.

Unfortunately this has already been done multiple times... and neither SONY support nor the SONY moderators nor the responsible of communication at Sony Europe accept to communicate about this.

I have seen someone having the same problem as I do and sending over 10 messages which all were ignored or simply not read...quite a lack of respect IMHO.

Re: SONY ISO-9001 certified ?

Joe_Dohn — Wed, 11 Nov 2020 14:09:30 GMT

Hi Rob,

I contacted Sony on your behalf and I received the response below:

Please be aware that certification according to ISO 9001 is voluntary only. Even if Sony has not required a global certification according to ISO 9001, Sony has its own corporate quality management system that is based on ISO 9001 and therefore supports a continuous improvement process and intensive care of the customer. Supporting this corporate policy, all sites manufacturing electronics are certified according to ISO 9001. For more information, you may refer to this webpage: https://www.sony.net/SonyInfo/csr_report/quality/

Hope this answers your question.

- JD

Re: SONY ISO-9001 certified ?

Rob_67 — Sun, 29 Nov 2020 09:53:19 GMT

Hello @Joe_Dohn

Thanks for your answer.

This is indeed the same URL I was referring to.
Would you perhaps know which ISO 9001 auditor is used for the manufacturing of camera devices (HX models) ?

Best regards,