topic Audio Help please in General chat

Audio Help please

Whybowhybo — Fri, 01 Jan 2021 16:40:37 GMT

I have just subscribed to Disney+ and there is no sound on my downstairs TV but others work.

I think it thinks I have 5.1 but I don’t as Netflix on the same Tv defaults to 5.1 but on Netflix while annoying I can adjust the audio on their app but Disney+ no such option.
I have searched the audio settings on the TV but it states it’s on TV speakers but not sure what other setting I need to change?

The kids are driving me mad to sort it out so help is much appreciated.

Re: Audio Help please

Win_88 — Tue, 05 Jan 2021 17:44:21 GMT

Which model do you have?

Re: Audio Help please

Whybowhybo — Sat, 09 Jan 2021 13:27:21 GMT

Thanks for getting in touch and ll solved now after several hours despite it being a TV issue it was the fact my Sky Audio was set to Dolby plus which is not supported by Disney plus!
I am a technical idiot and appreciate your offer to help.

Re: Audio Help please

Sophiaalex4 — Mon, 01 Feb 2021 07:05:57 GMT

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