topic Audio Description won't switch off on All 4 catchup in General chat

Audio Description won't switch off on All 4 catchup

clarence67 — Wed, 22 Dec 2021 14:32:24 GMT

Re: Audio Description won't switch off on All 4 catchup

floydsbuddy — Wed, 22 Dec 2021 16:31:01 GMT

Having the same issue since yesterdays update.

Re: Audio Description won't switch off on All 4 catchup

Piscie — Tue, 28 Dec 2021 17:12:33 GMT

Hey! It would be more helpful if you mentioned the product model number to be able to help.

Re: Audio Description won't switch off on All 4 catchup

clarence67 — Wed, 29 Dec 2021 10:22:59 GMT

Apologies! The model is XR55A80.

Re: Audio Description won't switch off on All 4 catchup

Piscie — Thu, 06 Jan 2022 14:16:16 GMT

Hey @clarence67, have you tried to press on the Audio button and turn this feature off? Also, try to reset the TV from the mains and check again.If it didn't work, try to hold the mute button for 5 secs.

Hope that works!

Re: Audio Description won't switch off on All 4 catchup

karltheway — Tue, 18 Jan 2022 14:59:54 GMT

Anyone found a solution?

Re: Audio Description won't switch off on All 4 catchup

HannahEd01 — Tue, 18 Jan 2022 16:51:44 GMT

Hey Karlthewa, try this: https://www.sony-mea.com/en/electronics/support/articles/00204050 https://www.sony-mea.com/en/electronics/support/articles/00204050