topic Horrible service in General chat

Horrible service

Jwreclaiming — Sun, 22 Sep 2024 20:25:57 GMT

Bought earbuds off line. They stopped taking a charge not even a month later!!!! Tried to do the return process and it's an absolute joke !!! Gotta jump through 100 hoops to try to get a item that works!!! No offer to return money, wanted me to send my product first then wait on them to process everything !!! No !!! I bought your product and it doesn't work !!! You send me new ones or offer to replace money spent !!! Sony is an item of the past !!! Do better

Re: Horrible service

daveyh64 — Mon, 23 Sep 2024 01:54:01 GMT

You're not speaking to Sony here, this is a Sony customer to customer forum.

Re: Horrible service

Anonymous — Fri, 27 Sep 2024 16:49:52 GMT

Hey @Jwreclaiming What is the model of the headset as you can try some steps to get it resolved?