topic Re: CEO contact details in General chat

CEO contact details

JasonPJI — Sat, 08 Sep 2018 09:29:46 GMT

Does anybody have an email address for the CEO of sony UK?

Sony have commited fraud and conned me out of my money, but customer service do not care.

The customer resolutions department do not care either - they did try to offer me 25% of my money back in exchange for my faulty goods however - which just added insult to injury.

Re: CEO contact details

Sean_Mc — Sun, 09 Sep 2018 12:50:30 GMT

Hi Jason, thanks for your post. We'll look into this for you and update when we can.

Best wishes,

Re: CEO contact details

JasonPJI — Thu, 27 Sep 2018 19:07:23 GMT

Please can sombody tell me why my posts keep getting deleted - without any notification or explanation?

Re: CEO contact details

JasonPJI — Thu, 27 Sep 2018 19:10:19 GMT

Twice now I have posted contact details for customer service and customer relations department (in case they are of any use to other unhappy sony customers), and on both occasions my posts have been deleted. These contact details are a matter of public record. Does sony not want customers to contact customer service?

Re: CEO contact details

tomachas — Wed, 03 Oct 2018 16:45:21 GMT

Hello Jason,

I would love to have CEO details if you have them available by any chance? It seems nightmare to get hold of someone in high ranks at Sony.

Thanks

Re: CEO contact details

Anonymous — Wed, 03 Oct 2018 18:24:06 GMT

Hi there, I would advise you to fill out the contact form here and ask the Support team to inform you about the complaint procedure & if your case can be handled by a senior. Sharing personal contact details is not allowed in this community, this includes possible contact details of people at Sony too.

Re: CEO contact details

JasonPJI — Wed, 03 Oct 2018 21:28:07 GMT

Not been able to get CEO details, but this is the customer relations dept:

cro.en@eu.sony.com

Re: CEO contact details

tomachas — Sun, 07 Oct 2018 20:18:27 GMT

Hi,

I am being transferred to sonymobile which is all over again same departemnt same people. I had 10 comunications already, It does not lead anywhere. You can share relevant department details in private message too. I would really appreciate your help. Tomas

Re: CEO contact details

tomachas — Sun, 07 Oct 2018 20:21:14 GMT

It's just ridiculous to what extent we have to get attention from the right people and get someone to take responsibility for they job. Many thanks Jason. Were you successful solving out your problem so far? Tomas

Re: CEO contact details

JasonPJI — Wed, 10 Oct 2018 11:09:13 GMT

Still no resolution. Sony have conned me out of my money and now don't care.

Still trying to get a message direct to the CEO, without it being screen by the odly named 'customer service' department....

Re: CEO contact details

tomachas — Wed, 10 Oct 2018 11:17:37 GMT

Sorry to hear . I am month 2 now . No one literally gives a *****. Email you gave me can't be bothered either another time was referred to sonymobile. I was so happy to discover Sony phone line recently but not for long. I never had a problem with Apple and Google Pixel service and it's super important for me hassle free post purchase service because I by a lot. Sony shoot themself in the foot given their mobile division did quiet bad for many years now. Best of luck restoring the balance !

Re: CEO contact details

tomachas — Wed, 10 Oct 2018 11:19:57 GMT

Many thanks Jason. How the hell you are so lucky to get these details? Seems Sony hides every possible contact detail from public as if they done something wrong.

Re: CEO contact details

JasonPJI — Wed, 10 Oct 2018 12:00:07 GMT

It's not exactly lucky - Yes I have the customer service managers address,
but unfortunately he does not give a monkeys either.
It's the CEO's address we all need...

Re: CEO contact details

JasonPJI — Fri, 12 Oct 2018 10:47:32 GMT

I see the customer service email address has been deleted again.

What is the problem with sharing the contact details of customer service? Surely it is their job to be contactable??

Re: CEO contact details

JasonPJI — Fri, 12 Oct 2018 10:48:25 GMT

Kris De Pauw
kdepauw@eu.sony.com
General Manager
Sony Customer Service
Sony Europe Limited

Re: CEO contact details

JasonPJI — Tue, 30 Oct 2018 09:45:13 GMT

Still trying to find am email address for sony Uk CEO.

This is them most corrupt company in the planet.

They have conned me out of my money and refuse to make ammends

They are just thieves.

Re: CEO contact details

tomachas — Tue, 30 Oct 2018 09:59:03 GMT

Hi Jason,

Did you have any luck writing emai lto Kris De Pauw so far?

Sony is repair centre is the most despicable,hypocritical and misleading( lying would be pecice word too) service I've met. The way way treat most adequate enquiry and selectively respond to it is beyond comprehension of acceptable common sense. It felt I was communicating with lobotomised AI program. Such a hatred on their side and intolerance to acknowledge their own shortcomings towards customer is a direct consequence of the politics at Sony in the whole.

Re: CEO contact details

JasonPJI — Thu, 01 Nov 2018 09:49:37 GMT

Hi Tomachas,

Sony are not responding to any form of communication.

'Kris De useless' does not respond to my emails.

Customer services do not reply to my emails.

Customer relations do not reply to my emails.

Letters sent to head office have gone unanswered.

They have conned me out of £450 and now do not give a rats backside.....

Re: CEO contact details

JasonPJI — Thu, 01 Nov 2018 09:52:06 GMT

@Sean_Mc wrote:
Hi Jason, thanks for your post. We'll look into this for you and update when we can.

Best wishes,
Ed

Hi,

You said you would look into this for me back in September. Were you able to find these contact details?

Thanks!

Re: CEO contact details

tomachas — Thu, 01 Nov 2018 10:09:38 GMT

Hi JAson,

Sorry to hear that. Same here . I have Sony repair centre stopped replying to my emails, above all the emails of key figures don't give a flying damn about my emails. It is complete vacuum in response to resonate to the issue. I've heard many stories when certain key people respond to communications on social media platforms such as Nokia, HTC in the past but it seems very deliberate that Sony has almost no social media presence in that respect.

I have no idea how cooperation like Sony can build a trust and long relationship with customers based on lack of responsibility going all the way up to the CEO. No wonder they say " As above, so below " . A fish rottens from the head down.