topic Re: LF-S50G Google Assistant Speaker Issue in General chat

LF-S50G Google Assistant Speaker Issue

chandalf — Wed, 14 Nov 2018 20:41:13 GMT

I have had a LF-S50G Google Assistant powered speaker for over a year and use it in the kitchen for a multitude of things including as a convenient timer (by saying" Okay Google, set a timer for xx minutes"). This has worked flawlessly until about 48 hours ago when, at the end of the time, when I have previously said "Okay Google, stop" and the alarm has stopped, it now says "Sorry, there was a glitch; please try again". Nothing other than unplugging the unit will stop the timer/alarm.

I also have a Google Home and a Home mini; they work just as before/expected. The major difference that I can see between the Sony and them is that Sony's Cast Firmware is way out-of-date. Could this be the reason and if so, what can be done to restore the function?

Re: LF-S50G Google Assistant Speaker Issue

EdwinaU — Fri, 16 Nov 2018 10:57:07 GMT

Hi Chandalf,

Could you try the initialize instructions here. Let us know if this works for you.

Best wishes,

Re: LF-S50G Google Assistant Speaker Issue

chandalf — Fri, 16 Nov 2018 11:16:00 GMT

I have tried both soft and hard resets (multiple times) with no success. I can also now report that the unit is no longer responding to Google Routines which a) previously worked and b) I believe have recently been updated by Google.

Sent from my iPhone so please excuse the brevity.

Re: LF-S50G Google Assistant Speaker Issue

EdwinaU — Fri, 16 Nov 2018 13:23:44 GMT

Hi Chandalf,

Thanks for checking and reporting back to us. We'll look into this for you and update this thread as soon as we can.

Best wishes,

Re: LF-S50G Google Assistant Speaker Issue

batee5 — Fri, 16 Nov 2018 17:53:25 GMT

Hi chandalf,

Have you tried removing the speaker from the list of connected devices on Google Home? Also, try to uninstall and re-install the app from your phone. Have you checked if your speaker up to date? You can use this link to check and know how to update it if needed.

Cheers,

Batee5

Re: LF-S50G Google Assistant Speaker Issue

chandalf — Sat, 17 Nov 2018 10:22:19 GMT

Thanks for the suggestions. I have repeatedly tried removing and reinstalling the device with no success. I can also confirm that it has the latest Firmware.

Re: LF-S50G Google Assistant Speaker Issue

Masonic2000 — Sun, 18 Nov 2018 18:41:42 GMT

Hi,

I too have an issue with this speaker.

Most commands are working for me but one issue relates to the countdown timer. When I set a countdown timer the countdown runs through to completion but once the alarm sounds there is no way to stop the alarm. When I tell google to stop the alarm it just says there is a glitch and try in a few moments but does not work.

Spoken to Google and they said this is for Sony to resolve. I am on latest firmware.

Sony - please advise how to fix.

Thanks.

Re: LF-S50G Google Assistant Speaker Issue

batee5 — Tue, 20 Nov 2018 15:04:18 GMT

Hi everyone,

As a final test before trying to pass along this issue to Sony to investigate it further, could you try to connect the LF-S50G and the mobile phone that has Google Home to a different Wi-Fi network? You can create a portable hotspot on another phone for example and try connecting the LF-S50G and a mobile phone with Google Home to that newly created network then proceed with adding the LF-S50G to Google and home and try to replicate the fault.

Let me know the outcome.

Cheers,

Batee5

Re: LF-S50G Google Assistant Speaker Issue

chandalf — Wed, 28 Nov 2018 20:13:26 GMT

The problems seem to have rectified themselves. Everything is working as it was. I can only assume that whatever changes were made to the Google back-end have been reverted or updated as there's been no change to my Sony unit.

Re: LF-S50G Google Assistant Speaker Issue

Masonic2000 — Thu, 03 Jan 2019 15:16:20 GMT

New issue has now arrived in that the broadcast feature no longer works.

Spoken to Sony who are looking into it. Cast Firmware looks very out of date on my speaker even though I am on latest sony firmware. Thinking Sony need to update this.

Re: LF-S50G Google Assistant Speaker Issue

scottont — Sat, 09 Oct 2021 10:17:19 GMT

I had no end of issues with the Sony LF-S50G since purchase.

Compared to the Google Home speakers, which have been flawless, this has been a disaster.

Initially, Hey Google wouldn't work at all, (in that nothing I said was ever actioned), however if I opened the Google Home app and click "start Playing" option and some random song from Spotify would start, then Google Assistant would then start to work.

Unplug the speaker move it to another room and back to the same "Hey Google" voice command not working.

Leave it plugged in and not used for a couple of days, same thing, you would need to start playing something before Google Assistant would work.

You can see the see on the speaker that it appears to be listening, but just wouldn't work.

Unfortunately I Couldn't diagnose more as we moved home and things went into storage etc.

Fast forward and finally have the house renovations finished. Pulled out all smart home speakers set them up. The Sony speaker did a firmware update, now on 96136122 cast version is 1.52.246654.

Now my old workaround doesn't even work. It's like Google Assistant can't hear me after I say the words "Hey Google".

Even simple questions "what's the time" "what's the weather today" - nothing.

I can cast to the speaker and it will play radio (from tunein app) or from Spotify, but I can't use any voice commands at all after "Hey Google".

I've factory reset it, removed it from Google Home more times than I can count, turned the mics off and back on again.

It hears the "Hey Google" and any playing content reduces in volume but anything I say doesn't get actioned, not even a "I don't understand that"

Has anyone else managed to ever get this speaker to work correctly??

Re: LF-S50G Google Assistant Speaker Issue

scottont — Sun, 10 Oct 2021 09:53:26 GMT

Further investigation yesterday, and after the speaker turns on, the only way it accepts commands is to hold a figure in the centre at the top of the speaker (where the O & N of Sony are) and then say the Hey Google command.

this then works for subsequent commands for a few minutes and then stops again, meaning you need to “re initialise” Goggle Assistant by physically touching the speaker again.

more investigation today’s