https://community.sony.rs/t5/hi-fi-systems/sony-map-s1-again/m-p/2647081#M3347 <P>Thanks Sean but I've finally worked it out.</P><P>&nbsp;</P><P>Best regards</P><P>&nbsp;</P><P>Rod</P> Sun, 18 Aug 2019 15:22:17 GMT rodcy53 2019-08-18T15:22:17Z https://community.sony.rs/t5/hi-fi-systems/sony-map-s1-again/m-p/2645762#M3344 <P>Well I'm here again after contacting Sony help. They advised me to update the firmware which I cannot do because the fault with the MAP-S1 is not connecting to the internet and a connection is needed for an update. They also advised a factory restart so I tried that pressing the buttons as stated in the manual and they do no such thing. Now they suggest I take the device to a Sony repairer. So how will they fix the issue without visiting my home to connect to my router? No doubt the cost of that will be prohibitive.</P><P>&nbsp;</P><P>Looks like I'll have to put up with reduced capabiltiy - no Spotify, no inernet radio, no wi-fi connection. Guess I've learnt a lesson about Sony products.</P> Wed, 14 Aug 2019 13:43:35 GMT https://community.sony.rs/t5/hi-fi-systems/sony-map-s1-again/m-p/2645762#M3344 rodcy53 2019-08-14T13:43:35Z https://community.sony.rs/t5/hi-fi-systems/sony-map-s1-again/m-p/2646503#M3345 <P>Hi Rod,</P> <P>&nbsp;</P> <P>I'd recommend getting back in touch with the support team for further advice on this&nbsp;<A href="https://services.sony.co.uk/supportmvc/en/Contact/Email" target="_blank">here</A>.</P> <P>&nbsp;</P> <P>Best wishes,</P> <P>Sean&nbsp;</P> Fri, 16 Aug 2019 15:29:53 GMT https://community.sony.rs/t5/hi-fi-systems/sony-map-s1-again/m-p/2646503#M3345 Sean_Mc 2019-08-16T15:29:53Z https://community.sony.rs/t5/hi-fi-systems/sony-map-s1-again/m-p/2647081#M3347 <P>Thanks Sean but I've finally worked it out.</P><P>&nbsp;</P><P>Best regards</P><P>&nbsp;</P><P>Rod</P> Sun, 18 Aug 2019 15:22:17 GMT https://community.sony.rs/t5/hi-fi-systems/sony-map-s1-again/m-p/2647081#M3347 rodcy53 2019-08-18T15:22:17Z