topic Re: Sony DVP-NS9100es firmware update not available in UK in Hi-fi Systems

Sony DVP-NS9100es firmware update not available in UK

anjump123 — Thu, 10 Mar 2022 00:12:48 GMT

Once again Sony UK fail to support it's customers!

A known fault in some models is acknowledged and a fix issued in the US

https://www.sony.com/electronics/support/home-video-dvd-players-recorders/dvp-ns9100es/downloads/W0002823#about

In the UK on the Sony.uk website there is no firmware update and if you contact Sony support they lazily refer you back to the website even after you point out the update on the US site!!!!

Others in the UK have had the same issue and the same "computer says no" response

https://www.avforums.com/threads/sony-dvp-ns9100es-firmware.932068/

Why??

Do we not deserve to see the pictures as those in USA?? Do we not deserve as least as much???

Sony UK seem to not care as much as Sony US or pioneer or kenwood or Naim or arcam or .........

Re: Sony DVP-NS9100es firmware update not available in UK

HannahEd01 — Tue, 15 Mar 2022 12:52:28 GMT

@ anjump123, my advice is to report the issue, they should start an investigation.

Or you can elaborate here and we can help.

Re: Sony DVP-NS9100es firmware update not available in UK

anjump123 — Wed, 16 Mar 2022 14:25:54 GMT

Hi Hannah

I've reported it twice to Sony uk, got the usual lazy response. Telephoned them got the same asked them to escalate it but I expect I will get the same results.

I previously had one of these which I upgraded and modified at considerable cost and effort but couldn't get the calibration discs so it was bricked.

Against my better judgement I bought another one to transfer the upgrade parts into but this problem came up and I don't want to have a matching brick!!

Thank you

The issue is as defined in the firmware update on the sony.com site the video works on component but not on HDMI on my panasonic tv

Re: Sony DVP-NS9100es firmware update not available in UK

anjump123 — Wed, 16 Mar 2022 14:28:31 GMT

BTW the 1st one failed with a laser fault some years after the upgrade and sounded great.

Re: Sony DVP-NS9100es firmware update not available in UK

HannahEd01 — Thu, 17 Mar 2022 14:58:38 GMT

@ anjump123, I see your point of view. Let us know if anything new happened.