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Sony WH-1000XM4 issues when usign with Teams, Meet, Zoom

Bribeiro — Mon, 15 Nov 2021 10:26:51 GMT

Hello.

When I pair the headset with my DELL laptop and try to use it on Teams, Zoom or Meet, I don't have access to the microphone and the apps stop working due to blocking.

In that moment I also lose the Audio settings and the solution is only reboot the laptop.

Is this situation known? I've tried several times to pair/unpair while making the calls, but without success and everything ends up blocking

I already did the windows updates, DELL manufacturer drivers, but i can't use with windows meeting applications.

thank you

Re: Sony WH-1000XM4 issues when usign with Teams, Meet, Zoom

huconce — Mon, 15 Nov 2021 19:36:02 GMT

@Bribeiro

See if this helps:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/articles/00250089

Re: Sony WH-1000XM4 issues when usign with Teams, Meet, Zoom

Anonymous — Fri, 19 Nov 2021 16:25:08 GMT

You can try to disable the Speak-to-Chat function on the headphones. To disable the function, hold two fingers to the touch sensor control panel until you hear the voice guidance say Speak-to-chat deactivated.