https://community.sony.rs/t5/cyber-shot-compact-cameras/rx10mk4-staggeringly-bad-customer-service/m-p/3978314#M6368 <P>I bought an RX10 MK4 from a camera shop displaying Sony's advertised 2 year warranty in Dec 2023.&nbsp; After 15 months it developed a fault, despite being very lightly used. Despite spending HOURS on the phone, webchat and emails to customer support, Sony are refusing to honour the warranty!!</P><P>They say they withdrew the 2 year warranty from the RX10 - if so they obviously forgot to tell anyone, and didn't withdraw the offer from the poor mug that paid £1700+ for the camera.</P><P>Despite giving them the opportunity to 'do the right thing' all I get is robots churning out the same message - 'extended warranty not authorised..'&nbsp; blah blah blah..</P><P>So, I'm not paying Sony £500+ to repair my camera - I'll get a more reasonable outfit to do that.</P><P>What I will be doing is suing Sony for breach of collateral contract and misrepresentation.</P><P>Looking at the number of comments on here regarding Sony's appalling customer service, I doubt I'll be the first to do this.&nbsp;</P><P>Never buying Sony again, for anything - just don't trust them..</P> Mon, 09 Jun 2025 10:31:53 GMT neil.moulton 2025-06-09T10:31:53Z https://community.sony.rs/t5/cyber-shot-compact-cameras/rx10mk4-staggeringly-bad-customer-service/m-p/3978314#M6368 <P>I bought an RX10 MK4 from a camera shop displaying Sony's advertised 2 year warranty in Dec 2023.&nbsp; After 15 months it developed a fault, despite being very lightly used. Despite spending HOURS on the phone, webchat and emails to customer support, Sony are refusing to honour the warranty!!</P><P>They say they withdrew the 2 year warranty from the RX10 - if so they obviously forgot to tell anyone, and didn't withdraw the offer from the poor mug that paid £1700+ for the camera.</P><P>Despite giving them the opportunity to 'do the right thing' all I get is robots churning out the same message - 'extended warranty not authorised..'&nbsp; blah blah blah..</P><P>So, I'm not paying Sony £500+ to repair my camera - I'll get a more reasonable outfit to do that.</P><P>What I will be doing is suing Sony for breach of collateral contract and misrepresentation.</P><P>Looking at the number of comments on here regarding Sony's appalling customer service, I doubt I'll be the first to do this.&nbsp;</P><P>Never buying Sony again, for anything - just don't trust them..</P> Mon, 09 Jun 2025 10:31:53 GMT https://community.sony.rs/t5/cyber-shot-compact-cameras/rx10mk4-staggeringly-bad-customer-service/m-p/3978314#M6368 neil.moulton 2025-06-09T10:31:53Z