https://community.sony.rs/t5/pcs-accessories/imaging-edge-update/m-p/3973711#M138896 <P>Tethered my A7III to my Macbook Pro using usb C cable. Working fine. Then I notice there is an update for Imaging Edge. Download it, install it and then...</P><P>Sony Imaging edge is now telling me " The document A7300001.ARW could not be opened. Imaging edger desktop cannot open files in the "Sony ARW raw images" format.</P><P>If I change from recording raw to jpeg in camera, it gives me the exact same message, but substitute ARW with jpeg.</P><P>Is this a bug ? can I roll back to a previous version of IE ?</P><P>No settings were changed on the camera between working with old IE version and new version.&nbsp;</P> Sat, 22 Mar 2025 17:47:47 GMT Normski4ash 2025-03-22T17:47:47Z https://community.sony.rs/t5/pcs-accessories/imaging-edge-update/m-p/3973711#M138896 <P>Tethered my A7III to my Macbook Pro using usb C cable. Working fine. Then I notice there is an update for Imaging Edge. Download it, install it and then...</P><P>Sony Imaging edge is now telling me " The document A7300001.ARW could not be opened. Imaging edger desktop cannot open files in the "Sony ARW raw images" format.</P><P>If I change from recording raw to jpeg in camera, it gives me the exact same message, but substitute ARW with jpeg.</P><P>Is this a bug ? can I roll back to a previous version of IE ?</P><P>No settings were changed on the camera between working with old IE version and new version.&nbsp;</P> Sat, 22 Mar 2025 17:47:47 GMT https://community.sony.rs/t5/pcs-accessories/imaging-edge-update/m-p/3973711#M138896 Normski4ash 2025-03-22T17:47:47Z https://community.sony.rs/t5/pcs-accessories/imaging-edge-update/m-p/3974148#M138897 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.sony.rs/t5/user/viewprofilepage/user-id/613697">@Normski4ash</a></SPAN>, try using different devices and cables, if the issue remains, you need to contact Imaging Edge support directly, they'll be able to assist further. You can contact them on<SPAN style="color:rgb(45,51,56);"> 02035382665, or via the help page: </SPAN><A href="https://www.playstation.com/en-us/support/" target="_blank"><SPAN style="color:hsl(240, 75%, 60%);">https://www.playstation.com/en-us/support/</SPAN></A><SPAN style="color:hsl(240, 75%, 60%);">&nbsp;</SPAN></P> Wed, 26 Mar 2025 15:32:08 GMT https://community.sony.rs/t5/pcs-accessories/imaging-edge-update/m-p/3974148#M138897 MaggieGreene 2025-03-26T15:32:08Z