topic Netflix Update Issue - KDL-42W829B in Other TVs

Netflix Update Issue - KDL-42W829B

munkian — Wed, 04 Jun 2014 10:44:59 GMT

Hi Guys

I got a new KDL-42W829B yesterday, set it all up fine, everything working.

Today Netflix app isn't working - TV says update required, I click to get update then says no new version avaliable

its then stuck in this loop

Other online apps are fine, firmware is up to date (downloaded to USB) Tv said its same version

Reset to factory settings, still no joy

Does anyone have any ideas ?

Thanks

Netflix Update Issue - KDL-42W829B

Anonymous — Wed, 04 Jun 2014 13:58:51 GMT

Hello all

Just so that everyone is aware - there is an issue with Netflix on many 2014 TV's in regards to an "update" message. The problem has been reported to Sony. They are also aware of the issue and are investigating the problem.

Please continue to click the "Me Too" button at the top, as this gives an indication on how many are effected.

Any updates that I receive, Ill update this thead/post.

Thank you all for your continued patience.

Cheers.

Netflix Update Issue - KDL-42W829B

munkian — Wed, 04 Jun 2014 10:45:43 GMT

I think 'refreshing interent content' is what caused the issue in the 1st place

And yup, thats the version I donwloaded from Sony website

Netflix Update Issue - KDL-42W829B

Anonymous — Wed, 04 Jun 2014 10:46:05 GMT

Ok, Switch TV off from the powerpoint for approx 60 seconds and switch on again.

Im assuming that you have been trying to do the update via USB - Can you do the update via the TV over your network by following the instructions : HERE

Cheers

Netflix Update Issue - KDL-42W829B

munkian — Wed, 04 Jun 2014 10:46:24 GMT

Done both -same issue -

Click Netflix

'Your Sony Bravia TV needs a system update in order to receive more new and exciting content'

Clikc 'Update now'

Download software

Newer version not detected

Netflix Update Issue - KDL-42W829B

Anonymous — Wed, 04 Jun 2014 10:46:58 GMT

Thank you for that munkian.

I have noticed that someone may also be having the same issue in the "Netflix Not Working" thread. Just waiting for confirmation really - however its looking likely that there may be a problem - If so, ill escalate this thread to Sony.

Cheers

Netflix Update Issue - KDL-42W829B

acpatto — Wed, 04 Jun 2014 10:47:17 GMT

I have the same problem and contacted Sony this morning. I was advised there was a software issue which has just become apparent after the May 13 update. They are apparently working on a fix. In the meantime I received an e mail asking for various addresses from my TV's to get the matter escalated.

Re: Netflix Update Issue - KDL-42W829B

Anonymous — Wed, 04 Jun 2014 10:50:33 GMT

Thank you acpatto

I have reported this thread to Sony - Any updates recieved, Ill update this thread.

Out of curiosity, what model TV do you have?

Cheers

Re: Netflix Update Issue - KDL-42W829B

acpatto — Wed, 04 Jun 2014 11:47:29 GMT

I will do likewise.

I have the KD-65X9005B and KDL-50W829B. I have this problem on them both and they have the latest update installed.

I have just checked my third set and found I can access Netflix on that one (don't have the model handy) and that it doesn't have the latest update yet installed.

Sounds like a clear issue with the May 14 software update.

Re: Netflix Update Issue - KDL-42W829B

NikoRask — Wed, 04 Jun 2014 13:37:32 GMT

Hi!

I have the same problem, yesterday it was working just fine and now it says i need to update the content,but when i do there just isn't content to download and i have the

KDL-48W605B model of the TV.. so please as soon as someone gets answers, share them..

Re: Netflix Update Issue - KDL-42W829B

SONYNUTTER49 — Wed, 04 Jun 2014 13:43:14 GMT

Hi having the same problem everytime i select netflix it says update but its says no newer version detected.

Re: Netflix Update Issue - KDL-42W829B

PPCCPP — Wed, 04 Jun 2014 13:49:48 GMT

I'm also having this issue - KDL-32W705B.

Re: Netflix Update Issue - KDL-42W829B

Anonymous — Wed, 04 Jun 2014 13:52:45 GMT

HI all

Just to let you all know, there is very little information at this stage. However Sony is fully aware of the issue and are investigating at this stage.

Cheers.

Re: Netflix Update Issue - KDL-42W829B

Jason1664 — Wed, 04 Jun 2014 14:11:14 GMT

I also have this problem, started today, I have kdl50w829b

Re: Netflix Update Issue - KDL-42W829B

boomball — Wed, 04 Jun 2014 14:35:01 GMT

Same problem here - contacted Sony over the phone - who said they would e-mail me with a list to go through - no sign of that as yet - and I don't hold out a lot of hope - looks like the last "fix" has broken something else

Re: Netflix Update Issue - KDL-42W829B

athletecured — Wed, 04 Jun 2014 14:53:17 GMT

Same here KDL-W42705B.

Re: Netflix Update Issue - KDL-42W829B

harleyteapot — Wed, 04 Jun 2014 15:00:47 GMT

I also have the KDL-42W829B and netflix was working fine yesterday but is coming up with the update message today. I have checked and I do have the latest update which is why it can't find it - very frustrating when you're paying for a service you cannot use!

Re: Netflix Update Issue - KDL-42W829B

Jason1664 — Wed, 04 Jun 2014 16:57:32 GMT

Does anyone know how long these issues usually take to resolve

Re: Netflix Update Issue - KDL-42W829B

ananduf — Wed, 04 Jun 2014 17:11:31 GMT

Same issue TV model 55W950B, repoted to sony this morning, they said they will get back to me in next 24 hours..

Re: Netflix Update Issue - KDL-42W829B

Austin.cooper — Wed, 04 Jun 2014 17:17:22 GMT

Same problem on the KDL-50w829b model 😞