topic Update 2235EUA causing media stream issues in Other TVs

Update 2235EUA causing media stream issues

boomball — Sun, 09 Nov 2014 21:52:19 GMT

Did the latest update tonight - now nothing will stream from either Serviio or Plex for more than a minute without a pause and then jump to the end of the media file. Everything worked perfectly before this update - any ideas as to what to do = I've reset the servers and the server list on the TV

TV is KDL-50W829B

Cheers

Re: Update 2235EUA causing media stream issues

Anonymous — Mon, 10 Nov 2014 18:37:33 GMT

Hi there

The first thing to do, is perform a factory reset of the TV. Its the first step in the troubleshooting process - and does cure many issues.

Give that a go and see?

Cheers

Re: Update 2235EUA causing media stream issues

boomball — Mon, 10 Nov 2014 20:26:48 GMT

How exactly do I do that - as far as I can see it involves pushing a power button on the back of the TV - mine does not seem to have that - or if it does I can't find it - I've read that you switch on then hold up arrow and press power on remote and then you need to press a power button on the set?

Problem as reported above has now worsened in that the TV will not find the network at all - even directly connected to the router rather than through the switch

Any additional advice will be most helpful

Thanks

Re: Update 2235EUA causing media stream issues

Anonymous — Mon, 10 Nov 2014 20:36:25 GMT

You can do those remote control resets, however the easiest way is :

If you press the [HOME] button on the remote control and goto "Settings" > "System Settings" > "General Set-up" > "Factory Settings" and follow it from their.

Cheers

Re: Update 2235EUA causing media stream issues

boomball — Mon, 10 Nov 2014 21:17:54 GMT

Did that and it's cleared the daft ip address settings the TV was trying to use - still does not see all the servers - but it is working now - so thanks

That's a useful reset trick

Have you any idea why I seem to have a newer update than the official site is saying - and why on rearth does every update seem to mess with the network stability - I have problems every time I do one?

Re: Update 2235EUA causing media stream issues

Anonymous — Mon, 10 Nov 2014 21:45:19 GMT

Brilliant - glad it worked.

It taked the website a week or two to publish the update - unsure why so long, but its always been that way.

Re: Update 2235EUA causing media stream issues

boomball — Mon, 10 Nov 2014 22:34:14 GMT

OK - thanks again