topic Re: How to get rid of Freeview viewing in Other TVs

How to get rid of Freeview viewing

chrissymx5 — Tue, 12 Dec 2023 00:08:03 GMT

I have a Bravia TV and decided to explore Freeview as I had never found or used it.

I discovered it but when I go to TV guide now it comes up in black and white with no BBC channels.
how can I get the TV back to showing live TV and the guide in colour once again?

I find this infuriating.

Re: How to get rid of Freeview viewing

daveyh64 — Tue, 12 Dec 2023 09:48:09 GMT

Which TV model do you have.

It sounds like you want to go back to watching YouView (Live Tv & Catch Up).

Click the. Settings button on the remote control.

Scroll left and click on Settings on the screen.

Highlight Channels & Inputs, click right.

Click down to TV button shortcut.

Click right, select Digital > TV.

On the next page you will be asked d to 'Select your default TV app for Digital.

For YouView select Live TV & Catchup (blue TV guide).

For Freeview select TV (black and white Sony default TV guide).

Re: How to get rid of Freeview viewing

daveyh64 — Tue, 12 Dec 2023 09:52:33 GMT

Forgot to mention after coming out of the Settings menus, press the TV button on your remote control,

now press. the TV guide button on the remote, it should now have changed to the YouView EPG.

Re: How to get rid of Freeview viewing

chrissymx5 — Tue, 12 Dec 2023 20:44:13 GMT

Thanks for the instructions to get my youview back in colour but having followed the instructions to the letter it hadn’t worked even though I’ve done it twice.
Any further advice?
Sent from my iPhone

Re: How to get rid of Freeview viewing

royabrown2 — Tue, 12 Dec 2023 22:36:00 GMT

@chrissymx5

As requested by @daveyh64, please tell us the model number of your TV.

There have been two, possibly three, ways to swap between Freeview and YouView over the years, and you may have one that requires a different sequence for the swap.

Re: How to get rid of Freeview viewing

daveyh64 — Wed, 13 Dec 2023 05:10:54 GMT

As you have said you have followed my instructions to the letter, did you ever find the settings to switch between Live TV & Catch Up (YouView) and TV (Freeview).

One of the first things I asked was the model number of your TV, which you haven't bothered supplying

and royabrown has asked for that information too.

Without knowing the exact TV model you have it is difficult to give you exact instructions, the instructions that I gave you are for my XR-42A90K running v6.7283 firmware.

The path for other Sony TVs may be slightly different but with a bit of imagination you should get there.

Where did you get to when you followed my instructions, did you find the settings described or did you get lost elsewhere in the labyrinth of menus.

It helps us to help you if you give detailed descriptions of what you tried rather than a 'oh tried that and it didn't work' response. That doesn't really tell us at what stage the instructions didn't work or if the path suggested was

not applicable to your model of TV.

If you did follow my instructions in both posts I sent earlier and found the settings described and the TV has stayed on the default Sony EPG then you may want to switch the TV off and pull the plug for two or three minutes and then start up again, retry the Settings path to Live TV & Catch Up and see if that has made the difference.

Re: How to get rid of Freeview viewing

chrissymx5 — Wed, 13 Dec 2023 10:53:14 GMT

Thank you guys for your help. Going through your instructions everything was exactly as you said. I followed them through to the end but everything remained the same.
sorry for not giving you the model which is

Bravia XR

Sony XR- 48A90K

Thank you

Re: How to get rid of Freeview viewing

daveyh64 — Wed, 13 Dec 2023 11:07:58 GMT

The Sony TV you have is the larger screen version of mine and uses the same software, so the instructions should and do work.

Did you read my second e-mail where I say that after changing the TV to Live TV & Catch Up (YouView)

come out of the settings menu, press TV on the remote control and then press the guide button on the remote control. This step should trigger the change from Freeview (black &white EPG) to the YouView (blue EPG).

Re: How to get rid of Freeview viewing

LightFoot — Wed, 13 Dec 2023 11:11:25 GMT

Hi @chrissymx5

Can you take an image before you press the Select/OK button?

Re: How to get rid of Freeview viewing

chrissymx5 — Wed, 13 Dec 2023 14:36:13 GMT

Thanks once again, followed your instructions to the letter, finished then pressed TV on the remote but still hasn’t solved the problem.

Sent from my iPad

Re: How to get rid of Freeview viewing

daveyh64 — Wed, 13 Dec 2023 18:23:52 GMT

As I have the same TV as you albeit the smaller screen size I have gone through the instructions

several times just to confirm the instructions work, and they do.

Lightfoot has asked you to share a screenshot of your TVs 'Select your default TV app for Digital' page.

Can you do that please. To add an image click on the camera symbol above the text input box.

Have you Restarted the TV (hold the power button down for 5 seconds and select Restart) and then tried switching the settings to see if the TV will now use the YouView EPG, or even switched off, unplugged, waited two minutes started up and tried the switch to YouView.

Have you tried as an experiment to see if other settings change and stick when asked to do so, this is to see if the TV has become unresponsive to changes.

Sony recently introduced a firmware update for this TV to v6.7480 has your TV either automatically updated

to this version or have you manually installed it.

I have not installed this latest version, I always wait a couple of weeks before installing updates to see if any odd behaviour is experienced after the update and if so give Sony time to sort it out.

Check which version you are running, press Settings on the remote control, click Settings onscreen, scroll down to

Help & Feedback, click right and select Help.

At the bottom left of your screen you will see Model XR-48A90K

and underneath Software version: PKG6.****.****EUA.

Tell us what you are on.

Re: How to get rid of Freeview viewing

chrissymx5 — Wed, 20 Dec 2023 10:36:09 GMT

No I have t solved the problem yet.

as a reminder I’m trying to get my TV out of Freeview mode back to youview mode with channel selection in colour.

Re: How to get rid of Freeview viewing

daveyh64 — Wed, 20 Dec 2023 10:40:51 GMT

Yes we know what you want, and have given you instructions on how to do that.

We have also asked you to share a screenshot of your "Default Digital app" screen, and you haven't.

And asked you if you have updated the TV to the latest version, and you have not confirmed.

Been waiting a week.

Re: How to get rid of Freeview viewing

chrissymx5 — Wed, 20 Dec 2023 10:59:13 GMT

I have sent the screenshot mentioned last week, I just checked back today and it is still there. Thanks.

Sent from my iPad

Re: How to get rid of Freeview viewing

daveyh64 — Wed, 20 Dec 2023 11:09:33 GMT

As you can see your screenshot has not appeared in this thread.

Where did you send the screenshot, and where can I view it.

You still haven't told us which version of the software you are running.

Re: How to get rid of Freeview viewing

chrissymx5 — Wed, 20 Dec 2023 11:54:51 GMT

Re: How to get rid of Freeview viewing

chrissymx5 — Wed, 20 Dec 2023 11:55:35 GMT

I hope these shots are ok

Re: How to get rid of Freeview viewing

daveyh64 — Wed, 20 Dec 2023 12:11:40 GMT

The first screenshot is of the Android version the TV is running, Android has got nothing to do with the settings on the TV.

I wanted the firmware version the TV is running and gave you instructions earlier

on how to find it.

I am trying to ascertain if you have installed the latest version of the firmware and see if that is a possible cause of the problem.

After you have selected Live TV & Catch Up what do you do next, details please.

Re: How to get rid of Freeview viewing

royabrown2 — Wed, 20 Dec 2023 15:12:25 GMT

@daveyh64

Should she be pressing OK (or maybe Enter) on the selection, before pressing TV?

If so, that hasn’t been described…

Re: How to get rid of Freeview viewing

chrissymx5 — Wed, 20 Dec 2023 17:40:13 GMT

Sent from my iPad