topic Re: Sony 1080 receiver switching input always shows home screen in Home Cinema, Projectors & Players

Sony 1080 receiver switching input always shows home screen

JackBerryman — Fri, 01 Dec 2017 20:11:40 GMT

Hello all, i’ve Just bought and set up my new 1080 and it’s almost perfect except for one thing. For some reason whenever I switch inputs (I.e to Netflix or turn on the PlayStation) the input switches ok but then just after the home screen pops up. This is really annoying as it means I then need to press the home button on the amp remote and I can’t just use 1 remote to control everything. Searching the net shows other people have solved this by disabling HDMI CEC but I really don’t want to do this as it would still mean having to switch the inputs manually.

Anybody have any ideas on how to solve this? many thanks in advance.

Re: Sony 1080 receiver switching input always shows home screen

Pascale_F — Sun, 03 Dec 2017 09:02:40 GMT

Hi Jack,

So you’ve just set up your new STR-DN1080, which is otherwise great, but the home screen appears when you switch inputs?

Thanks,
Pascale

Re: Sony 1080 receiver switching input always shows home screen

JackBerryman — Mon, 04 Dec 2017 12:35:32 GMT

Yes that is the problem. Every time I switch input via the tv remote (LG b7) the amp home screen pops up and I have to press the home button to get back to my selected source

Re: Sony 1080 receiver switching input always shows home screen

JackBerryman — Sat, 16 Dec 2017 22:09:39 GMT

Can anyone help with this? Is this standard behaviour? Or a fault with mine and I should return it?

Re: Sony 1080 receiver switching input always shows home screen

Tarrier76 — Thu, 12 Apr 2018 18:37:34 GMT

I have the same issue and it's very annoying. Any advice from Sony / moderators? I just don't want the Home Screen coming up when the Amp is switched on by the TV.

It's so annoying I'm genuinely considering returning the amp.

Re: Sony 1080 receiver switching input always shows home screen

Tarrier76 — Mon, 16 Apr 2018 19:05:29 GMT

Hey moderator. Please can you reply to this thread with some helpful advice? I find the arrogance of the Home Screen appearing every time I turn the TV on so annoying that I'm going to return the amp if it's not resolved soon.

Re: Sony 1080 receiver switching input always shows home screen

Sean_Mc — Thu, 19 Apr 2018 09:23:42 GMT

Hi there,

Can you try first to reset the receiver to factory settings. More details on how to do this here.

If the issue remains could you send me a connection map diagram of all the devices connected to the receiver please.

Can you also let me know, if you try to connect only one of these devices and change the input does the home menu still appear?

Cheers,

Sean Mc

Re: Sony 1080 receiver switching input always shows home screen

RattusNorvegicus1 — Thu, 17 May 2018 22:48:11 GMT

There is no acceptable workaround for this I have tried everything.

Research suggests it’s because of the use of arc.

I turn my tv on, the receiver comes on and I select Sky. Moments later the receiver decides to switch to Home and displays the home screen. I then have to go looking for the other remote to switch it back.

I want it to default to Sat/Catv but there is no option to do this.

Also this problem....

I have a Sat box and BR going in and a single output via hdmi arc to the tv. The tv no longer knows that these are two separate sources because of the use of single hdmi arc. I cannot route audio back to the amp from the tv without arc because the receiver doesn’t have an optical input (and if it did I wouldn’t want to use it.

The reciever is is going back to the shop and I will research another brand. Apparently Marantz and Denon do not have this issue.

Re: Sony 1080 receiver switching input always shows home screen

RattusNorvegicus1 — Thu, 17 May 2018 22:51:44 GMT

Standard behaviour

Re: Sony 1080 receiver switching input always shows home screen

RattusNorvegicus1 — Thu, 17 May 2018 22:52:54 GMT

Who the hell wants to see the home screen unless you’re entering setup?

Re: Sony 1080 receiver switching input always shows home screen

RattusNorvegicus1 — Thu, 17 May 2018 22:53:42 GMT

Did you return the amp?

Re: Sony 1080 receiver switching input always shows home screen

Jonnoy — Wed, 06 Jun 2018 22:42:34 GMT

Just purchased this amplifier this weekend and found this forum searching for a solution to the same issue.

I’d desperately like this behaviour fixed please, as with the use of my universal remote this menu is infuriating!

Re: Sony 1080 receiver switching input always shows home screen

RattusNorvegicus1 — Wed, 06 Jun 2018 23:03:16 GMT

I suggest emailing Sony Customer Support. Nobody on here can sort this issue out.

I have returned mine and exchanged it for a Denon X3400H which doesn’t have a home screen unless you enter set up.

This issue is a Sony issue and it needs a firmware update (and willingness from Sony) (and some bad reviews) to fix it.

Re: Sony 1080 receiver switching input always shows home screen

Jonnoy — Mon, 11 Jun 2018 18:59:07 GMT

Thank you, I think I will follow you and swap for the Denon then! (As I’m also having an issue with the amp and my PS4 pro not displaying picture)

Best wishes

Re: Sony 1080 receiver switching input always shows home screen

windowsdan — Thu, 14 Jun 2018 12:02:00 GMT

This is a problem with the receiver that does not seem to have a solution!?

I have the arc port connected to my arc port on the TV and when HDMI control is turned on in the AV settings menu it means that any time I use a smart app on the TV and exit it, the AV unit returns to the input I want but fires up the AV home screen!!

Turning off HDMI control stops this behaviour but also stops arc from the TV so sounds from the TV apps do not pass back to the AV receiver! Useless .... desperately needs a software update to fix this issue!!

Re: Sony 1080 receiver switching input always shows home screen

Jonnoy — Thu, 14 Jun 2018 12:30:14 GMT

Yeah I found it too frustrating and the same problems as yourself. Like the person above I also switched to a Denon (the 2400) and it doesn’t have this issue. And it will also be getting AirPlay 2 in August!

It’s a shame as I have had better experiences with Sony stuff in the past, which is why I initially chose their more expensive bit of kit!

Re: Sony 1080 receiver switching input always shows home screen

Tarrier76 — Thu, 14 Jun 2018 15:30:50 GMT

Have tried a reset but still the same issue. All I have is a PS4 and Sky Q plugged into the STR-DN1080, which is linked to the TV through the ARC (so I can use Netflix etc on the TV and play the audio via the amp - we use that a lot).

This really shouldn’t happen. Also issues with bluetooth and airplay availability, which I’ll add to another post - all issues seem to focus around input selection issues.

Any advice on the Home menu annoyance, or is the only way around it to stop using the STR-DN1080?

Re: Sony 1080 receiver switching input always shows home screen

Tarrier76 — Thu, 14 Jun 2018 15:33:08 GMT

Exactly, it should only appear if called by the user, else, trust the HDMI Control.

Re: Sony 1080 receiver switching input always shows home screen

Tarrier76 — Thu, 14 Jun 2018 15:35:37 GMT

My latest message to Sony support. If no positive outcome in a week, I will be asking the vendor to accept a return and swap out for a Denon.

It is widely reported that the STR-DN1080 in Europe has an issue that forces the device to default to the Home menu instead of tuning to the desired input. Turning off HDMI control stops the problem, but introduces other problems. Basically, the Home menu is arrogant and assumes the user always wants to select the input this way. It needs addressing.

Really, the Home menu should only appear if the Home button is pressed - else, you should assume that HDMI Control is correctly changing the inputs.

Related is the inability to use Bluetooth without selecting it through the arrogant Home menu. It's unforgivable that, in my voice-controlled smart home, I still have to manually turn on the Amp and the TV in order to connect to and play music via bluetooth - when I shouldn't have to manually intervene at all.

Finally, not permitting Airplay to activate from stand-by mode is also naive and similarly requires manual interventions to be able to play music over Airplay. Again, in a modern, connected smart home, manual intervention is a sin and also unnecessary.

I fear having to swap my STR-DN1080 for a Denon or any other supplier without these major issues.

Re: Sony 1080 receiver switching input always shows home screen

elkana1 — Sat, 14 Jul 2018 14:26:48 GMT

SAME PROBLEM VERY ANNOYING !!!!

I AM GOING TO EXCHANGE IT TO DENON X3400 TOO

SHAME ON YOU SONY ON THE SERVICE YOU GIVE !