topic Re: BDP S1100 iplayer 'no documents found' in Home Cinema, Projectors & Players

BDP S1100 iplayer 'no documents found'

Jeejayr — Wed, 18 Sep 2013 15:31:03 GMT

Help! iPlayer has been working fine till a few days ago, now it just says 'no documents found'. I've tried resetting etc, switching off router etc but nothing. Based UK, all software up to date... HELP!

Re: BDP S1100 iplayer 'no documents found'

zaphodbebblebrox — Thu, 19 Sep 2013 02:32:08 GMT

Well it seems that this is a recurring problem from what i have discovered from various sites, as my bbc iplayer has now failed to work saying no documents found, and it was working fine at tea time as my grandson was watching milkshake on it.

And as for the opera tv store that hasn't worked since i did a network upgrade when i bought the blue ray player 3 weeks ago, and don't get me started on SEN!

I have reset everyting and rebooted everything, and still nothing, i thought being a network engineer with 2 degrees in computing , this would be easy but no.

Evverything else works fine, demand 5, netfliks, lovefilm, crackle etc if i can't get this sorted then i'm afraid it's going back for an exchange and if it happens again i will be replaceing it with a different make i thought sony where a good brand they always used to b

COME ON SONY PULL YOUR FINGER OUT !!!!!

Re: BDP S1100 iplayer 'no documents found'

richyt456 — Thu, 19 Sep 2013 09:47:02 GMT

I have a BDP S-5100. Had it one month and also stopped working over the last couple of days.

Loads a white screen on iplayer and wont connect to SEN.

Do Sony have any suggestions on this issue?

Re: BDP S1100 iplayer 'no documents found'

Neilgreen_uk — Thu, 19 Sep 2013 20:49:04 GMT

Exact same issue as Jeejayr just happened today. Tried reset etc to no avail. 2 month old unit.. What's going on ?

Re: BDP S1100 iplayer 'no documents found'

cornbarn — Thu, 19 Sep 2013 21:51:39 GMT

Same problems with my BDP S3100.

Re: BDP S1100 iplayer 'no documents found'

Neilgreen_uk — Fri, 20 Sep 2013 06:23:11 GMT

20/09/13 07:23 UK Time - Email sent to support - will post response if / when received.

Hi,

I received this device as a gift 2 months ago, it has the latest firmware installed and has been factory reset to try and resolve the issues already.

1. Opera Apps

On the specification page on your web site it states that Opera Apps are not supported and when I try accessing it a message is displayed showing 'not supported' however within community.sony.co.uk many users state they have been using Opera Apps on this device and when they have started receiving this message they believe the device to be broken. Should I be able to access Opera Apps ?

2. iPlayer

Untill 2 days ago this worked perfectly. Now it shows a no documents found error and then a page cannot be found web page error. Demand 5 works so the internet connection is not at fault. Within community.sony.co.uk it seems I am not the only person to experience this.
How can I fix this ?

3. ITV Player.

Will itv-player ever be supported on this device or has my wife bought me an out of date/no longer supported device ?

Thanks for your time.

Re: BDP S1100 iplayer 'no documents found'

pengipete — Mon, 23 Sep 2013 13:31:04 GMT

Same thing here.

BDP S1100 (provided by Lovefilm to replace an LG one that will lose the LF app in October)

Received an OTA update last week and since then, have been unable to access BBC iplayer or BBC News.

I have tried resetting the box and leaving it unplugged over night etc.

(I can also confirm what others have said - half the apps on this thing don't work anyway - can't even connect to operaTV or Accuweather)

Re: BDP S1100 iplayer 'no documents found'

jamroth — Mon, 23 Sep 2013 13:41:49 GMT

I'm relieved to see that I'm not the only one experiencing this.

NetFlix, LoveFilm and Demand5 are working fine.

Re: BDP S1100 iplayer 'no documents found'

thwing1 — Mon, 23 Sep 2013 20:12:58 GMT

Me too - please can we get some help Sony?

Re: BDP S1100 iplayer 'no documents found'

jasonvine — Mon, 23 Sep 2013 20:18:49 GMT

And me. Have just sent a message to Sony SEN's twitter account to let them know.

Looks like they have a planned outage on Wednesday to do some upgrades so it might be related?

Re: BDP S1100 iplayer 'no documents found'

the_kids_den — Mon, 23 Sep 2013 21:18:05 GMT

This is a brand new box.

Glad to find that iPlayer should work.

I've tweeted @sony because I find I get better customer service when discussing things in public.

Re: BDP S1100 iplayer 'no documents found'

Neilgreen_uk — Mon, 23 Sep 2013 21:31:26 GMT

Sony Cyustomer Service Response which has NOT fixed the iPlayer issue:

Thank you for contacting Sony.

I appreciate your enquiries about the Internet applications on your BDP-S1100 Player.

1- In response to your query about Opera application, it is indeed supported on your Bluray player, I would be grateful if you attach a screenshot of the error making sure that it will not exceed 3 Mbs.

2- With regards to iPlayer, I would suggest the following solutions:

- Disconnect the mains and all the cables from the back for a couple of minutes and reconnect them back. Repeat this with the router.

- Refresh BBC content:

Focus on “BBC iPlayer” icon the menu.

Push “Option” button on the remote commander

Select “Update List” on the option menu. Then, “Refresh Internet Content” will be started.

Select “BBC iPlayer” icon on the menu.>

- Please check the actual internet speed of your network bearing in mind that minimum of 2.4MB/s is required for standard video streaming and 10 MB/s for high definition content.

To check your internet speed please visit www.speedtest.net

- Try a wired connection temporarily and see if this helps.

- Run the BBC speed test to identify related shortage: http://www.bbc.co.uk/iplayer/diagnostics

3- As for ITV player, we are actively engaged and working with all UK broadcasters in launching and expanding their catch-up TV services however unfortunately it is not always simple to switch on a service. Due to technical reasons we do not have any specific update on 4OD and the ITV player at the moment however they do remain a priority for us.

Please never hesitate to reply to this email in case you need any further help.

Yours Sincerely,

Maha

Sony Customer Support

Sony Europe Limited

Re: BDP S1100 iplayer 'no documents found'

pwp1100 — Mon, 23 Sep 2013 22:48:25 GMT

I've had the same problem since Thursday 19th September. As your customer servcie reprentative failed to spot that the BDP-S1100 only supports wired network connections, I'm not entirely surprised to find that the remainder of the advice you were given has done nothing to resolve our problems. I was pleasantly surprised to find that my network link, according to the iPlayer speed test is , at >5100 kbps, fast enough for full HD, but that's about all I learnt from this exercise.

I believe I also logged a support call last night, but have receoved no confirmation of the call, so I'm not so sure.

I wonder if we can use wireshark to trap the packets our devices are trying to send, then decode the URL to prove my hypothesis that the BDP is trying to contact a non-existent resource? Perhaps then Sony will take our reports seriously, as so far it seems incapable to take a box from stock, plug it in, and give it a go themselves...

Re: BDP S1100 iplayer 'no documents found'

denisegordon — Tue, 24 Sep 2013 13:06:35 GMT

I've recently started having the same issue, none of the BBC apps work on my Blu Ray player, so am looking forward to a response from Sony.

Re: BDP S1100 iplayer 'no documents found'

jasonvine — Tue, 24 Sep 2013 17:27:43 GMT

I also tried the Options / Update List 'solution' as well - no difference, still getting a Cannot open the page error on the iplayer.

Re: BDP S1100 iplayer 'no documents found'

pengipete — Wed, 25 Sep 2013 10:18:28 GMT

Just switched on and received an OTA update.

iplayer is still not available - "no documents exist" followed by "cannot open the page".

BBC News - still not available "sorry, this application is not currently available on your device"

Basically - nothing changed.

Tried clicking "Options" and updating the list of contents - didn't help.

Unplugged from the mains for several minutes - made no difference.

Re: BDP S1100 iplayer 'no documents found'

pengipete — Wed, 25 Sep 2013 10:31:46 GMT

Have now emailed sony support to report this as a faulty box. If they get enough people demanding repairs or replacements, they might just come out of hiding and explain what's going on.

Re: BDP S1100 iplayer 'no documents found'

aggelos_manousidis — Wed, 25 Sep 2013 10:44:52 GMT

How do I open a new topic please?

Re: BDP S1100 iplayer 'no documents found'

Mr_Onion — Wed, 25 Sep 2013 10:51:31 GMT

Click the 'new message' button.

image upload

Re: BDP S1100 iplayer 'no documents found'

cader10 — Wed, 25 Sep 2013 20:15:18 GMT

i purchase the BDP S5100 blue ray player, 4 weeks ago, up until a few days ago, BBC i player was working. I like numerous others on here are getting the same message . I contacted sony support, and spoke to a guy called Amer. He talked me through changing a few settings to see if we could get BBC I PLAYER up and running, however after half an hour on the phone. There was no change, so it is basically left to sony and the BBC to sort this mess out. I cannot believe that even on previous models, since 2010, that there is still the same reoccurring issue . I for one WILL NEVER purchase another SONY product. like other customers, I purchased the sony player, so as to use the BBC i PLAYER.. i FEEL I HAVE WASTED £120.00. i shall now have to go and replace another blue ray player, from a differnt manufacturer,. as it seems to me this problem only occurs with Sony's products.