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Can't change email address on My Sony

profile.country.GB.title
LittleRobin
Explorer

Can't change email address on My Sony

I'm trying to update my email address but it tells me that my new email address is invalid: it IS valid.

It keeps returning me to the start. My new email ends in proton.me and has been accepted by all my usual contacts.

Perhaps the algorithm checking email addresses needs updating.

1 REPLY 1
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EMS_MO72
Community Team

Hey @LittleRobin 

 

Did you try to test on a different browser or different device? What's the error message that you receive specifically?