One of my apps on the TV (Now TV) came up with a message saying the app needed updating. It took me to the Google Play Store which showed a message that it could not connect:
"Something went wrong ... Check your Wi-Fi or get a notification when your connection comes back"
Clicking directly on the Google Play Store App on the Home screen produces the same result.
I have done all the checks I could find that have been posted ... Clock/Date/Time, Power cycling, Clearing cache etc, Checking for system updates (the TV tells me it is up-to-date) ....
I have not tried a Factory Reset yet (dreading because I am not sure I have a note of all the various logins that would probably be needed)
Clearly space doesn't seem to be an issue. Sorry I don't have the same model as you and ran out of obvious ideas.
Check passwords.google.com before you reset to factory. You may find out most of your passwords are saved there. This will make your re-setup easier. I think I remember you were concerned about not remembering your passwords?
I thought I should add that Google Movies/TV app works ok
Another thought is that when I go to Google Play on my laptop there is double authentication ... it sends my phone a message that I have to click on ... so is this TV App failing on this?
A further attempt was restart the router (my Bravia is connected to it via Ethernet)
I re-checked the Google Play Games App, and it shows me games, but when I click on a game and 'Install' it then takes me to Google Play Store and it fails as before.
I tried turning off 2 step Authentication on Google, but this had no effect on the TV problem.
Just checking that by "power cycle" you mean a restart of the system, not just turning the TV on and off? Restart = hold the power key and select restart when the menu appear.
By Power cycle I tried two things .... as you described, holding the power button on the remote - this came up with a menu asking me if I wanted to restart; and the second way where I turned the TV off and pulled the power plug, leaving it for 10 minutes before plugging it back in.
As for memory, I checked as you suggested and Available = 4.9GB
I followed the USB update process, and the television just came up with a message that the TV was already upto-date. Do you think it is time for me to try a Factory Reset?
