@Oneofus wrote:
Hello MiCal1967,
Many thanks for you reply, it is good to know someone understood the issue I have with my TV.
Unfortunately I am not tech savy and havn't a clue what a TP or an EPG or how many channels are grouped to what. Could you advise, in plain simple language what procedure I should follow to eradicate the problem. This afternoon the 'not connected to the interent' message appears for about 10 - 15 seconds and then the 'connected to the internet' message appears. The sequence is then repeated for about 2 - 10 minutes although it could take longer. There was about 2 weeks since the first bout to the the second which is happening now (about 19.00hrs Sunday 30th Oct.)
In hope
Best regards
Oneofus
EPG simply means Electronic Programme Guide. This is the thing you were looking at; the list with channels down the left and times/days across the top that should have been telling you what was on when, but wasn't.
In UK terms, a TP is a Mux (multiplex), which is a group of channels, as in the EPG, crammed onto one of the old 21-69 TV channels that used to carry just one station, but thanks to the wonders of digital, can now be shared.
if you have ever wondered why cinemas, that used to show one film at a time but now house several different ones at once, are called 'multiplexes', that's why.
Here is a list of what channels are on each mux:-
https://ukfree.tv/transmitters/multiplexes
Basically, to get your whole EPG back, you have to tune to one (just one will do) channel from each multiplex that delivers channels you can get - probably just the main 8 for most people, and just one at most for all the one-channel local ones, in turn. Each tuning populates the EPG for all the channels in that multiplex.
(A rubbish way to do things, isn't it? Just one more thing Sony haven't got right, and need to with these sets; and distressingly, something they always got right in the past, so you didn't even have to think about the EPG; and it's something every other manufacturer has no trouble getting right.
Did you say how your TV was connected to your router? If wifi, can you try an Ethernet cable connection?
There are a number of things that could actually be going wrong from the router end, but unless you are getting interruptions on other devices in your home, I would assume these are false positives put up by the TV.
Sorry to give the usual boring advice for this; but do a Factory Reset and see if the problem goes away.
As you will need to do a retune afterwards, do this before doing the mux dance above.
YouView Superuser, but not an employee of YouView, nor retained by them for this purpose. It's purely me speaking
