cant connect camcorder to pc

[steve2018]

Hi, ive just puchaced a second hand sony hxr-nx70e camcorder and i cant connect it to either my laptop or my pc. Ive followed the manual to the letter but to no avail. I keep getting the message "no suppoerted device is connected". im running on windows 10 64bit. are there any firmware updates i can download or is there a specific driver i need?

Any help would be much appreciated.

Cheers

Steve

[Mick_D]

Hi Steve, welcome to the Community.

Have you checked out the product page for your camera? The Resources section might be of use to you.

Let us know if you're still stuck.

Cheers

Mick

[Blencogo]

If you have downloaded the software from the link in Mick’s post and you still have problems, it may be worth a call to Sony Professional at Basingstoke as this is a Pro model.

I think the number is 01256 355011.