there is no items in your collection -album. and Walkman

[jkhichar]

an error message is coming when opening album as there are no items in your collection. I have formated my phone twice and even repaired it. but still this problem is coming. I can see files of sd card in file commander but can not see any of the item stored in sd card while connect my phone to laptop using USB. my Walkman is also not showing any song. cleared catch from my apps, tried force stop and also deleted nomadia file. but still the problem is coming. please help

[Thommo]

Are the images you see on the sd card just the thumbnail images left behind and the same for audio files?

[jkhichar]

No.
Album is not showing nythng except an error message. I can open images by opening them from file commander. I can also play songs by clicking on a music file from sd card but Walkman shows 'no music'. I can play videos from MX Player without any problem.

[_alexdon_]

Settings-apps-all-media storage,force stop and clear data.Restart.Tell the result.

[jkhichar]

Negative

[_alexdon_]

Can you check if the same occurs in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

I suspect something blocking the media scan.

[jkhichar]

I have done this also. Result was negative

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[jkhichar]

I have done system repair in the morning. The problem is still occuring. Plz help

[_alexdon_ · Accepted solution]

I think this is related to your microSD card. Can you try another?