How to get support for Imaging Edge Mobile App

[DavidcPreston]

I have spent hours trying to try tom find how I get support for this to no avail. The Sony Global Customer Care page mentions self support, social support and assisted report but not a link in sight.

I did comment on an article about this software but no response so HOW do I get support for this App?

This is the problem:-

Running with other apps on Android 8/9. It's a great app BUT I want to run it at the same time as an app that remotely controls my tripod head to move left/right/up/down. Despite all my efforts, including using ADB to enable multi window support, I cannot run it in split screen or in a Window, and if I try to run another app in a window the Sony Imaging Edge closes, which is no problem for every other app on my mobile. Any help would be appreciated

[Mick_D]

Hi David

It may be that attempting to use more than one app at a time is not supported. Sony Support may be able to advise. 

Cheers

Mick

[DavidcPreston]

Many thanks,

That seems to be geared towards hardware but I'll see what response I get

[DavidcPreston]

I tried, and they were prompt but they clearly don't even understand the problem let alone offer any advice.

On a positive note I have found an app called Camoodoo that does the job