Blu-Ray BDP-S3700 Frozen

[dcam860604]

My Blu-Ray player has been working perfectly for weeks but suddenly it has become totally unresponsive.  It powers on and the Sony Blu-Ray banner screen appears on the TV but none of the functions work - tray will not open, Home button does not do anything, even the power button on the device will not turn it off or reset it.

[Peter_S.]

Hi,

Can you please try if disconnecting the device from power for some minutes will solve the issue?

If not you might want to send to service for inspection.

Cheers

Peter

[dcam860604]

Thanks Peter for the reply.  I tried that when pressing and holding the power button for the recommended 60 seconds did not do anything. After more than a minute, I reconnected the power and it came back on in the same state. I then disconnected it for about 20 minutes but the same happened when I reconnected it.

[Thalamus.]

Hi,

that doesn’t sound good, I think you’ll need to get it check by a repair specialist..

[dcam860604]

Thanks.  I returned it to the retailer and had it replaced.  So far the replacement has not displayed the same symptoms.

[dcam860604]

Would you believe that the replacement worked for about 2 months before freezing.  This time it firstly failed to load the BBC iPlayer app - stopping before it displayed the BBC home screen.  I powered it off completely and on again and this time it displayed a partial Sony home page with only the YouTube icon - BBC, Netflix, etc. had disappeared.  It would not react to selecting YouTube so I powered it off and on again and this time it displayed the SONY Blu-Ray screen and would not do anything - same as the first unit.  It will have to go back to the retailer again but this time I'll ask for a refund and purchase a different device.