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HT-RT4 sound drops out - Optical Input

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raaahC
Explorer

HT-RT4 sound drops out - Optical Input

I've had my HT-RT4 for around a year and a half now and it was working fine for the first year or so, but now it will sometimes just completely drop out. No sound will come from the speakers without me even interfering with the cables around the back of the TV or sub woofer.

 

I originally thought it might be the optical cable so I ordered a new one from Amazon and it seemed to work fine, but I've noticed that it is still happening. I've tried disconnecting the pillar(?) speakers to see if they might be interfering somehow but it still happens with just the soundbar and subwoofer.

 

Has anyone had this issue or know of some way I can look at fixing this? If not, I'll probably give up and get another sound bar.

10 REPLIES 10
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Joe_Dohn
Specialist

Or it might be the TV, unless it also drops over Bluetooth.

 

You can test this by connecting it to something other than the TV using Optical/HDMI.

 

- JD