Amazon Prime Contents Error

[Burnieman1]

I am having issues in connecting to Amazon Prime Video. It was working fine until a couple of days ago. My TV is a Sony Bravia model KDL-47W805A.

Amazon Prime works fine on my iPad. The error I get on my TV is “content error”, retry and cancel.

I have checked everything from internet refresh, switching tv off/on, resetting account with Amazon, tv firmware is ok and various other actions all to no avail.

I always get “contents error” on everything irrespective which video it is with an option to retry or cancel.

Any ideas how to solve?

[Spmillsy]

We have the same issue on our KDL-46HX853.  Let's hope they roll out a fix soon. 

[Flottie1]

Exactly the same problem for me. Content Error message with retry or cancel as the options comes up when I try to watch any Prime show on my Sony Bravia TV. I have taken the same steps and hitting retry does nothing.

[Filmmaker74 · Accepted solution]

Had this problem for 3 days. Seems to have been fixed now. Hope its sorted for you.

[JRsony123 · Accepted solution]

Thanks all fixed this end.
JR

Sent from my iPhone

[fathersl · Accepted solution]

Mine has started to work again this evening.