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I lost all applications! I have a signal for the Internet but because of the lack of applications I can not go to the Internet! example you tube! I returned to factory settings and nothing! Update does not exist! I do not know how I solve the problem! Yesterday I wanted to go to you tube, and nothing! there is no opera application that is basic .. I did not know where to write for help! my mail is [edited by moderator to remove personal details]
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Hi dejvid1974,
Welcome to the community.
I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime.
Thanks,
Pascale
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The problem is solved! The problem was the Internet router! I changed some parameters in it and it worked! thank you for your help
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Hello dejvid1974 ,
Have you tried connecting to a different network (i.e. mobile hotspot) and refresh the internet content? Do let us know the outcome.
All the best,
Tenneen9000
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I made it through a mobile phone, ie a hotspot! I got all the applications! When I go back to my Internet network again I do not have any application !!! What's the problem?
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Hi,
This seems to be an issue with your internet connection. You'd better contact your ISP to get help with it.
Cheers,
Tenneen9000
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