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Hello,
Can someone please provide some guidance on how to resolve the below issue :
- I am using my WH-1000XM4 connected to MacBookPro ( Sonoma 14.3.1)
- I am constantly in zoom calls using zoom workplace Version: 6.0.11 (35001)
Issue: during a zoom call, I simply take off my headsets and put them back on.
As a result, the Audio is lost
And I can only get back the audio if I turn off/on the headsets which is quite inconvenient.
Is there a main reason for such a behaviour? And does anyone knows if this is a known issue ? Many Thanks
This issue with the Sony WH-1000XM4 headphones is a known problem. Here's a solution you can try:
Update Firmware: Ensure your WH-1000XM4 headphones have the latest firmware.
Reset Headphones:
Adjust Bluetooth Settings:
Check Zoom Settings:
Contact Sony Support: If the issue continues, contact Sony support for further assistance.
These steps should help resolve the issue of losing audio when using your WH-1000XM4 headphones with Zoom on your MacBook.