I bought a pair of WH-1000XM5's 11 months ago. I wear them for maybe an hour or two a day, three or four times a week, never taken them out the house, I keep them in the case when I'm not using them. I went to put them on one day and they felt loose, when I looked they'd broken at the hinge.
I opened a warranty case and when I phoned I was immediately told physical damage is not covered by the warranty, end of story, conversation over, not interested in asking my usage of them or if I'd done anything to cause the damage, didn't ask the circumstances in which they broke, it was just no, basically go away. If I'd dropped them or done something stupid I'd accept that, but this is clearly a manufacturing defect. Doing some searching online lots of other people are saying the same thing, breaking in exactly the same way. So it's not just a defect in my headphones, it's clearly a design flaw.
My experience dealing with Sony has taught me one thing, don't buy Sony, disgusting service.
