Share your experience!
Hi Crowsta123, welcome to the community!
I agree with @Phy here, some additional steps:
Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps
I hope this helps! Keep us updated.