Bluetooth disconnect

[Mrdubstix]

hello, I have for some days a problem with my headset, it disconnects all alone and reconnect to Bluetooth, and I just checked with a Bluetooth speaker that's the same thing, would you have an idea of ​​the problem? thank you

[Uliwooly]

@Mrdubstix

test it in >>> safe mode 

do you have stamina mode on?

[CameronT]

Hi @Mrdubstix,

Welcome to the community.

Can you try restart smart connect?

To do this please go to Settings > Apps > All > Smart Connect > Force Stop > Clear Data, then restart your phone.

[Mrdubstix]

After several tries, I reboot and also disable smart connect the problem continues, in safe mode the problem disappeared! what is the problem?

Thank you for your help

[CameronT]

@Mrdubstix,

If the phone is working correctly in this mode, this indicates there is a third party app causing a conflict with the device.

In this situation I would advise to remove the downloaded apps one by one to identify which app is causing the conflict.

If the phone does not perform correctly in Safemode I would advise to run a software repair on your handset as this is likely to resolve the issues currently being experienced.