I have submitted my phone( sony xperia SP) on 27th december at cannaught place service centre in new delhi,India which was having problem in its camera( it was not working at all) and power key was faulty.
My cell is within warranty and i was been told that camera and panel wil be replaced to solve the problem which will take around 4-5 days of repair.
Its been around 1 month since i have submitted my cell but still it is not been repaired completely, everytime whenever i call the service centre people they give different excuses to check after 2 days , 3 days.
Sometimes they say camera part is pending sometimes panel and yesterday to surprise suddenly they also said that motherboard of the phone is pending and faulty while it was absolutly fine when i submitted the cell for repair, i wonder how come the motherboard of a phone can become faulty without any reason.
I am worried what exactly they are doing with my phone.
This kind of support is not expected from a company like SONY, we consumers purchase sony products with lots of trust but i am sorry to say that trust which SONY claims is tumbling.
I request you to please take an urgent actions as i am fed up by calling up service centre guys after every 2 or 3 days.
Name: Arun Sachdeva
Job sheet num: W113122703183
