Facebook video playback problem

[hozzeyn]

Hi me and my wife have xperia z1 and z1 compact. When playing videos on Facebook we both see videos interrupted. It starts to play for a few seconds then gives an error and stops. On seldom occasions only it plays the whole video. I took a screenshot to upload but I don't know how to upload it here.

[tsypien]

I've got the same problem and it's no difference between 3g H+ 4G and wifi. On wifi sometimes works fine but never know. Irritating

[Giordi]

I did a Hard Reset (Repair) with PC Companion.

Now everything works great!

[ChrisR]

Hi, I tried factory reset but still the same!! Wife or 4G it makes no difference, plays for a bit get the error, have to keep playing and eventually it will play all the way through!

[melba_wallace39]

Will stop halfway through a video on Facebook and say there is an error.  Will not play a complete video on Facebook.  Can watch movies and videos of my own but not FB.  Please advise why this is happening.

Topic edited by Rickard

[Sam]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 Try these methods one after the other.

• Delete the data and cache of the Facebook™ app
   
• Uninstall Facebook™
   
• Download the latest Facebook™ version from Google Play™. The issue is expected to be fixed in the next future release of Facebook™ around mid-September.

Actions in details

To delete the data and cache in Facebook

1. From your Home screen, tap the Application screen icon.
2. Find and tap Settings > Apps > Download.
3. Tap Facebook > Clear data > OK.
4. Tap Clear cache.
   Tip: You can also view installed version under App info.

To uninstall Facebook™

1. From your Home screen, tap the Application screen icon.
2. Find and tap Settings > Apps > Download.
3. Tap Facebook > Uninstall > OK.

What are your thoughts about this forum? Let us know by doing this short survey.

[tshawer]

I tried all what  u suggested by clearing the Facebook app data and unistall it and reinstall it again, and still have the same problem in  my Z2 tablet 😞 

[tshawer]

And what this mean? “ The issue is expected to be fixed in the next future release of Facebook™ around mid-September.”

you mentioned in one of your comments,  

[neo9xt]

I have the same problem as giordi.
Facebook plays video on wifi, but as soon as 4g is used, facebook app does not play video and gives unknown error.
All other videos work fine. Even if i open facebook in browser video is played. But the app does not play it.

[Fuzzfone]

I have a similar problem with videos not playing over WiFi. Mobile data is fine, WiFi is fine on other devices. Xperia z5