MDR-NC31E Only left earbud working

[BRAYNE_1]

My MDR-NC31E headset functions with my friends Z3 perfect, however on mine it functions badly, right earbud does not work! I have tried resetting Smart connect, and booting onto safe mode and trying then. the headset also functions as a chat headset on my PS4. It is the phone, but not the jack. My MH1C headset works perfectly in both ears. Any help is appreciated.

[Uliwooly]

Contact your local Xperia care

http://www.sonymobile.com/global-en/support/contact-us/

[Uliwooly]

You can check if it works if you Boot on safe mode. If it does then it's a third-party app

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[Uliwooly]

You could repair your phone with

PC Companion (PCC)
http://support.sonymobile.com/us/tools/pc-companion/
 

Bridge (for Mac)
http://support.sonymobile.com/global-en/tools/bridge-for-mac/

[BRAYNE_1]

I am going to try repairing my phone, I already have this software installed so it should be a easy solution if it works. And thanks for the continued help 😀 it really is appreciated!

[Uliwooly]

Anytime, keep us updated