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Phone unlocked problem during call (z2)

DBZ2
Visitor

Phone unlocked problem during call (z2)

With my new update to marshmallow, I can't unlocked my phone (Z2) during calls anymore. Is it because of the new updates or because of my settings. Please help. Thank you
3 REPLIES 3
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_alexdon_
Expert

Check the following:

- screen protector that might be thicker and could be covering the proximity sensor

- any dirt or grease that might be found on the sensor that could make it malfunction, keep in mind that it is very sensitive.

alexdon
DBZ2
Visitor

Screen protector is the same when i have lollipop version and i don't think there will be dirt on the sensor because after I bought my z2 I didn't even change my screen protector. But I think some sensor problem because when I use to have lollipop version if I keep my phone horizontal I can unlock but in other positions I can't unlock and now after my marshmallow update that doesn't work anymore. So is it because I change some of my settings which I was but couldn't remember or because of the new update?
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_alexdon_
Expert

Might be @DBZ2. You can also check how things are in safe mode.

alexdon