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Pixels appear on screen when playing video

Theu
Visitor

Pixels appear on screen when playing video

I just bought a new Xperia X a couple of days ago and it has a problem, when I play a video it starts to show stripes of pixels of different colors on the screen.
I made the test with white and black screen and I didn't see any dead pixel.

This problem also appears when I press the battery status bar, on the Grey background,
I made update to latest software, reboot into safe mode also. The same problem.
Will Sony replace this phone?
Any help ?
9 REPLIES 9
ykphuah
Visitor

Can you take a picture with another phone to show us?

Theu
Visitor

It's one matrix movie
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Uliwooly
Expert

@Theu

If it only happens with one movie it's probably the file being corrupted. Do you experience the same while watching youtube?

Theu
Visitor

Yes the same on you tube, on videos I take, on videos that the phone came with and on the grey status bar. It's like in the movie, pixels coming down.
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Uliwooly
Expert

@Theu

could you post screenshots? can you test it in >>> safe mode ?

Theu
Visitor

Yes I would like to post screens hits, but another problem is this forum doesn't allow me to upload from mobile phone. When I switch to full version the Xperia care is not working anymore. Very bad luck with this phone. I will just sent it back tell them I want to make a return.
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th2000
Visitor

Ok I made a new account from computer so I can post the pictures.DSC_1903.JPG

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th2000
Visitor

DSC_1892.JPG

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Uliwooly
Expert

That's indeed a hardware issue.