Power off problem

[thirupathi0808]

Hi i have purchase sony E3 dual , a month back, now i am facing a seriour problem, whe i tride to power off my device it hangs up in shutting down process for an hour, but i an see the back home and perious app buttons at bottom and also i can able to slide down the upper slide , what should i do to close the power off popup, please help me

[Uliwooly]

That's quite odd, press and hold power & volume up for 5 seconds, it seems that perhaps an app its causing this issue. 

[Uliwooly]

It'll be wise to backup and repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Thommo]

You often see this on computer s where by an app is still being stored in the RAM and is unable to be cleared so that the command to shut down can be actioned which I will assume is the current predicament you have so I would perform the actions above as Uli has said