I've had an experia z5 for a few months now and never had any problems until now.
Yesterday the phone froze, I was unable to swipe or turn it off. I finally managed to restart it and I KNOW I typed the correct pin code, however it was claimed I had the wrong pin 4 times and therefor it reset to factory settings.
I was slightly annoyed since I now probably have lost my latest photos.
Anyhow, after the resetting was forced to manage my settings from scratch. I came as far as confirming my google account. The phone wants me to use the google account from when I installed my settings the first time. I remembered my user name/e-mail addresse, but not my original password (or I thought I did, but non of my tries were accepted).
I then had a new password made, but it still wouldn't go further. I type in my e-mail addresse and then my password (which I can use to log onto the account on my pc without problems). When I press next it tells me I need to log on with one of the owner's e-mail accounts.
I really need my phone to work. I use it for work and private every day.
Please help!!
