Settings reset after charging

[TimmTimm]

Hi guys,

I'm new in this forum.

My phone has a bug, whenever I charge, the settings reset after i plug it out. Especially the settings for email sync and the display settings.

What should i do about this?

Thanks in advance

TimmTimm

[Rickard]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I recommend that you first check the settings in the app Smart Connect. Smart Connect can be used to change settings when you for example connect/disconnect an accessory.

If you haven't enabled any events in Smart Connect it sounds a bit like your phone is set to demo mode which is used by stores. Try dialing *#*#73556673#*#* and see if it asks if you want to disable demo mode.

[TimmTimm]

Hi Rickard,

thanks for your post. demo mode is disabled. Too bad that this was not the solution...

[Rickard]

Did you buy this phone new in a box? There are also special demo units not meant for sale that does this and with those units it can't be turned off.

Could you dial *#*#7378423#*#* and go to Service info -> Software info and check Customization version and Active Customization and then send me a PM with this information and your phones IMEI?

[TimmTimm]

done.