Hi,
I bought Sony Experia Aqua M4 phone worth around 19000 3-4 months back from Jumbo Electronics and it was stop working after few months. I had sent this mobile at the Service Center for repair at Ambe Electronics (Shop no – 40-41, 2nd floor, Wave Mall, Sec-18, Noida) on 4th of July 2016 with the Job Number W116070404641.
They told me that the phone will be repair in next 7 days but still I didn’t get the phone from them. When we call the customer care of Sony then they told me to speak with Amber Electronics and each time I get only timelines from their executive. I had called him around 10 times and each time they told me that the part is not yet came and it will take 2 days then we can all after 2 days they repeat the same and give us next 3 days. When I can after 3 days then they the statement was the same and timeline exceeded to a week.
Even, I have asked him to at least provide us an alternate phone but they denied that as well.
I am expecting an immediate action on this.
