I updated my phone to the new version.
I noticed afterwards that the screen started becoming less responsive. When I was on a call, the screen would go black, and unresponsive. I couldn't hang up the calls.
The phone also started freezing randomly.
I had planned on taking it into the bell store to see if I could maybe get some help - this was supposed to be tomorrow morning.
As I was sitting on my phone checking facebook, the screen cracked. Diagonally on the front. Not all the way through. Not the top of the screen - I can't touch or feel the crack.
The phone was not hot.
The phone was not dropped.
The phone has been in a tech21 Impactology case since day 1 - with a screen protector as well. I don't take the case off.
I had planned on sending my phone for exchange - because there is a bubble/defect in the front facing camera lens. The camera does not take clear pictures due to this. The phone is less than a year old, and I had not managed to get into the bell store yet. (since I figured out what the picture issue was. After months of troubleshooting other ideas).
I am disapointed - and after reading many different reports of it happening... I am hoping that Sony will step up to the plate and replace my phone. Since it is obviously a defect in the phone.
Does anyone know who I can contact? Or what the likelyhood of help occuring?
Thanks.
