WiFi connection problems

[AzMirza]

Help

I have a Z2, but I cannot connect to wifi.  I have tried restarts, I have tried factory reset, I have run a diagnostic but the wifi simply wont switch on and therefore I cannot get the phone to scan for networks.  It worked briefly after I updates to latest firmware but that only lasted 5 hours.

The phone is only a few months old and in new condition.  I've no idea what to do.

Az

[SophiaW]

Hi AzMirza

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

You could try running a Software Repair on the handset, this will re-flash the software & is likely to resolve the issue.

To do a software repair, first download the PC Companion software and install it on your PC.

Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Please ensure your phone is powered off and not connected to the PC when you begin this process. You are not required to connect the phone until after step 10.

1. Install and open PC Companion then select Support Zone.

2. Phone Software Update.

3. Start.

4. Repair Phone

5. Continue

6. Accept data removal

7. Next

8. Wait for prepare

9. Select Phone

10. Follow the connection steps

Hope this helps - keep us updated 

[AzMirza]

Thank you very much for your quick response.  I've just started the process so I'll hopefully have some positive news.

[SophiaW]

No problem AzMirza! Hope the process has been successful.