this is by far the most riduculous security app that sony has roped in as its not even linked to your primary email id, so, in the event the real user forgets the pin , there no logical way to retrieve it.
However, it can be disarmed , and in conrary to what options are avilable, there is no need for the factory reset although thats what sony help suggests.
the problem occurs coz the app dosent recognize a patter lock and has the option of pin only.
this is wht you can do,
- If you have Screen lock = Pattern then you need to change it to PIN
- Go to Settings => Security => Device Administrator and untick X - Alert for XPERIA
- Now go to Settings => Apps => All = Select X - Alert for XPERIA
- Click on Force Stop and do Clear Cache
It should work at step 2 itself. In case the alet pops up before you can access the 'settings' then you can switch off you phone and switch it on and QUICKLY go to settings and disarm it as the app takes about 5 seconds to kick in. So, you have to be real fast while doing it.
Cheers.!
Limelite.
