Xperia Acro S - Proximity Sensor not working

[marceloyudi]

Dear All

After updating my Acro S from ICS to JB the proximity sensor stopped to work.

I've already tested with *#*#7378423#*#* and it shows always off in JB. When it was in ICS it was working well...

Any suggestions to fix it?

[_alexdon_]

What do you mean by does not work?When you are in a call,does it turn off your screen while covered or the screen stays on?

[marceloyudi]

alexdon

Exactly like this... during a call the screen is still on and I touch everything with the face

[_alexdon_]

Have you tried covering the sensor with your hand to see if the screen goes off?

[marceloyudi]

Yes... already tried but doesn't turn off, it is always on.

Also checked with the code 7378423 and it always shows "proximity sensor off"

[_alexdon_]

Then it is not right.I am aware you may not want to do it,but I suggest repairing phone software with Sony update service or with Pc companion.

[marceloyudi]

I tried this lots of times when I updated to .200 months ago, without positive result

Even not being recommended, I flashed back to ICS to have the proximity sensor working normally... I thought this issue have been solved in .96 update

I'm not in the same country I bought my mobile... so send to assistance is not a solution for me

[_alexdon_]

Ok,you should wait for another update then.

[marceloyudi]

Omg...

I hope that a Sony member is tracking this discussion to know about this issue...

It seem that I'm just the one who had this problem?

[_alexdon_]

There were some people with Xperia P that complained about the proximity sensor(I am from Xperia P section),but I recommended repair and it was fixed.