Xperia c1905 M front camera problem

[Gabina]

Hello friends,

my phone have a problem, when trying to open front camera.

it's say that "Unknown error." and close camera app.

please help anyone if u can

sorry for my bad english :)))

[_alexdon_]

Settings-apps-all-camera,force stop and clear data.Restart.

[Gabina]

it still doesn't work can anyone help me?

there is no other solution?

[_alexdon_]

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Gabina]

I try to repair my phone softwere, everything will be ok, but after 3-5 minutes later it stell has same problem, now front and back camera has problems. I only can start using camera from lookscreen but front camera not work.

When trying to open camera app from menu it has "Unknown Error" and when trying to open camera from lookscreen it works.

What can i do?

thanks for your replys.

[_alexdon_]

Get to your closest sony service:

http://www.sonymobile.com/global-en/support/contact-us/